**Experienced Customer Service Representative – Remote USA Opportunity at blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our remote team in the United States. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, resolving issues, and exceeding customer expectations. **About blithequark** At blithequark, we're committed to making customers happy. That's all we do. Since our inception, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. **Our Culture** Our culture is built on the principles of empathy, inclusivity, and community. We believe that every individual brings unique perspectives and experiences to the table, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to be their authentic selves. Our Great Place to Work certification in the United States is a testament to our dedication to creating a positive and supportive work environment. **What You'll Be Doing** As a Customer Service Representative at blithequark, you'll be the face of our company, providing exceptional customer experiences that exceed expectations. Your day will be filled with: * Answering incoming communications from customers via phone, email, chat, or social media * Conducting research to provide accurate and timely solutions to customer issues * Collaborating with internal teams to resolve complex issues and improve customer satisfaction * Providing product or service knowledge to customers, recognizing and applying our company's policies and procedures **What You Bring to the Role** To succeed in this role, you'll need: * 6 months or more of customer service experience, preferably in a remote or call center environment * A high school diploma or equivalent * Excellent communication and problem-solving skills * Ability to work independently and as part of a team * Strong product or service knowledge, with a willingness to learn and adapt to new information * Computer savvy, with proficiency in Microsoft Office and other software applications * Reliable internet connection (at least 15 Mbps) and a quiet, distraction-free workspace **The Equipment You'll Need** To perform your job duties, you'll need: * A reliable computer or laptop with internet access * A USB wired headset (we recommend a USB wired headset, but you may be able to use a headset you already have) * A smartphone or other device that runs iOS or Android (iPad, etc.) for daily log-in * A quiet, distraction-free workspace with minimal background noise **What You Can Expect** As a Customer Service Representative at blithequark, you can expect: * A supportive and inclusive work environment that values your contributions and well-being * Opportunities for career growth and professional development, including training and coaching * A competitive base wage of $15 per hour, plus performance bonus opportunities * A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more * A dynamic and global team of curious lifelong learners, guided by our company values **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're invested in your success. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. **About Our Team** You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our team is a dynamic, global family that values diversity, inclusivity, and community. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic, global team, we want to hear from you! Apply now to become a Customer Service Representative at blithequark. Apply Job! **Equal Employment Opportunity** blithequark is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Apply for this job