Experienced Customer Service Representative – Remote Work from Home Opportunity with blithequark

Introduction to blithequark At blithequark, we are dedicated to providing exceptional customer experiences through our innovative approach to customer service. As a leader in our industry, we strive to build strong relationships with our policyholders and interested third parties, ensuring that their needs are met with professionalism and care. We are now seeking an experienced Customer Service Representative to join our team, working remotely from the comfort of their own home. This is an exciting opportunity to be part of a dynamic team that values excellence, integrity, and customer satisfaction. Job Overview The Customer Service Representative will play a vital role in delivering outstanding customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information to policyholders and/or interested third parties. This position requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this remote work opportunity with blithequark. Primary Duties and Responsibilities Heavy phone contact with policyholders, providers, and interested third parties to address their inquiries and concerns Processing policyholder requests from correspondence, phone calls, and emails in a timely and efficient manner Reviewing and maintaining new and revised procedures regarding policy information to ensure up-to-date knowledge and compliance Maintaining department standards for number of calls, average handle, and time management to meet performance expectations Providing excellent customer service, ensuring that all interactions are professional, courteous, and respectful Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent; some college preferred At least one year of office experience preferred; telecommunications experience is a plus Life and Health insurance background and knowledge of insurance operations desired Excellent communication, both written and oral, and organization skills Ability to maintain confidentiality and handle sensitive information with discretion Excellent alpha and number recognition skills, with demonstrated mathematical abilities Basic PC skills, with the ability to type at least 30 words per minute Able to handle high-stress situations calmly and with tact and professionalism Strong decision-making skills, with the ability to analyze situations and make logical conclusions Preferred Qualifications In addition to the essential qualifications, the following preferred qualifications will be considered an asset: Bilingual skills (English/Spanish), with a pay differential available for bilingual employees Previous experience in a remote work environment, with a proven ability to work independently and manage time effectively Knowledge of insurance operations and policy coverage, with a strong understanding of customer service principles and practices Physical Requirements This role requires heavy phone and PC usage, with extended periods of sitting and frequent reaching above shoulder level. The work environment is fast-paced, and the ability to work a 40-hour workweek is required. You must also reside in the Greater Houston Area, have high-speed internet (20mbps/upload), and a smartphone for this role. blithequark will provide a company workstation to you. Work Environment and Company Culture At blithequark, we are committed to creating a positive and supportive work environment that fosters growth, development, and success. As a remote worker, you will be part of a dynamic team that values collaboration, open communication, and mutual respect. We prioritize our employees' well-being and provide opportunities for professional development, training, and advancement. Our company culture is built on the principles of excellence, integrity, and customer satisfaction, and we strive to make a positive impact in our community. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, with a range of perks and benefits that recognize and reward our employees' hard work and dedication. These include: Competitive salary and benefits package Opportunities for professional development and advancement Flexible work arrangements, including remote work options Recognition and reward programs, including bonuses and incentives Comprehensive training and support, including ongoing coaching and mentoring Conclusion If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Representative. With a strong commitment to our employees' growth and development, we offer a supportive and dynamic work environment that values excellence, integrity, and customer satisfaction. Apply now to take the first step in your career with blithequark and discover the rewards of working with a leader in our industry. How to Apply To apply for this role, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an equal opportunities employer, and we welcome applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job