**Experienced Customer Service Representative – TRICARE Program Support (Remote Position)**

Are you passionate about delivering exceptional customer service and making a difference in the lives of others? Do you have a strong background in healthcare and a desire to work in a dynamic, remote environment? If so, we encourage you to apply for the Experienced Customer Service Representative – TRICARE Program Support position at blithequark. As a key member of our TRICARE Support Consultant team, you will play a vital role in providing empathetic and efficient support to beneficiaries, family members, military personnel, and medical providers. You will be responsible for answering program benefit questions, updating beneficiary demographics, performing enrollments, and resolving complex or escalated concerns. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team. **About blithequark** blithequark is a leading provider of business services to governments, helping them operate health and human services programs. Our team of experts is dedicated to delivering exceptional customer service and making a positive impact on the lives of those we serve. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. **Key Responsibilities** * Provide customer service for basic and routine inquiries and problems via multiple channels (telephone, emails, web chats, or written letters) * Use computerized systems for tracking, information gathering, and/or troubleshooting * Provide feedback and input on call trends, processes, procedures, and training * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff * Ensure incoming communications are answered promptly, appropriately, and courteously * Demonstrate a "can do" and professional attitude when servicing beneficiaries and clients * Provide informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits * Retrieve, research, and analyze data from multiple databases to answer client concerns * De-escalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager * Accurately perform all data entry functions to reflect and document client activity/transactions and do so in a timely manner * Meet performance requirements and maintain knowledge of project policies and procedures * Actively participate in and support departmental and organizational quality initiatives and goals * Work in a systematic, methodical, and orderly way to maintain quality work and high productivity * Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment * Make recommendations for changes to current policies or need for new policy to your supervisor in the spirit of process improvements * Complete any other reasonable duties as requested by the manager * Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules **Requirements** * High school diploma or equivalent with 6 months of customer service experience * Must be able to speak and read English clearly, professionally, and fluently * Ability to obtain US Security Clearance * Must be a US Citizen * Minimum 1+ years of contact center experience, preferably in a healthcare-related environment * Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment * Experience with healthcare insurance plans and billing * Experience with military health programs * Experience of healthcare terms * Experience working remotely as part of a team, including using Microsoft Office Suite, Teams, Zoom, SharePoint, Chat, and other digital tools * Ability to speak Spanish, highly desirable * Excellent written and oral communication skills * Strong interpersonal skills with the ability to build relationships * Proactive, self-starter with the ability to work well in a team environment * Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking **Remote Work Requirements** * HIPAA-compliant workspace – Private and Secure workspace away from others, noise, and distractions * Reliable high-speed internet – Ethernet/hard-wired connection (no WiFi or Hotspots) * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net) **Benefits** * Competitive hourly base pay rate of $18.75 * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible remote work arrangement * Comprehensive training and onboarding program * Ongoing support and feedback from experienced team members and managers * Access to a range of benefits, including health insurance, retirement plans, and paid time off **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Experienced Customer Service Representative – TRICARE Program Support position at blithequark. Please submit your application, including your resume and a cover letter, through our online portal. **Equal Employment Opportunity** blithequark is an Affirmative Action/Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace and strive to create a culture that values and respects the contributions of all employees. We welcome applications from diverse candidates, including those with disabilities, veterans, and members of underrepresented groups. **Pay Transparency** For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. **About the Company** blithequark provides business services to governments, helping them operate health and human services programs. Our team of experts is dedicated to delivering exceptional customer service and making a positive impact on the lives of those we serve. **Company Size** 5,000 to 9,999 employees **Industry** Healthcare Services **Founded** 0 **Website** Apply Job! Apply for this job