Experienced Customer Service Representative – TSA Precheck Enrollment and Identity Services Specialist at blithequark

Introduction to blithequark Imagine being part of a dynamic team that empowers individuals to navigate the world of travel and identity services with ease. At blithequark, we are dedicated to providing exceptional customer experiences through our retail stores, where we offer a range of services including TSA Precheck enrollment and background checks for various federal and state programs. As a leader in the industry, we are committed to fostering an inclusive and collaborative environment that allows our employees to thrive and grow. If you are passionate about delivering outstanding customer service and are looking for a career that offers opportunities for advancement and professional development, then we invite you to join our team as a Customer Service Representative. Job Overview As a Customer Service Representative at blithequark, you will play a vital role in providing top-notch service to our customers, helping them to realize a smoother flying experience through TSA Precheck or initiating background checks and other services for various federal or state programs. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role, and during your 8-10 week onboarding period, you will also be cross-trained to support other areas of the store. Whether you are working with customers, verifying identities, or performing administrative tasks, your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will be essential to your success. Key Responsibilities Greet all customers and provide a professional and welcoming experience, ensuring that their needs are met and exceeded Engage and present products and solutions that drive sales and meet our customers' needs, leveraging your knowledge of our services and products to make informed recommendations Verify customer identity, scan required documents into our database system, take passport photos, and complete customer fingerprint images, biometric, and data capture processes and paperwork with accuracy and efficiency Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, ensuring that our systems are running smoothly and effectively Be flexible and adapt to changing circumstances, performing other duties as assigned in the store and contributing to a positive and productive team environment Essential Skills and Experience To be successful in this role, you will need to possess the following essential skills and experience: Be at least 18 years of age and a U.S. citizen, with a strong commitment to providing exceptional customer service Able to work a flexible schedule, including evenings and/or weekends, and be adaptable to changing circumstances Proficiency in Microsoft Office, with the ability to operate a keyboard, photocopier, and other office equipment Customer service-related experience, with a proven track record of delivering outstanding service and meeting customer needs Ability to lift and move materials in the 10-50 pound range, with a focus on safety and efficiency Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience working in a retail environment, with a strong understanding of sales principles and customer service techniques Knowledge of TSA Precheck and other identity-related products and services, with the ability to make informed recommendations to customers Experience working with databases and other software systems, with a focus on accuracy and attention to detail Strong communication and interpersonal skills, with the ability to work effectively in a team environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits to help you achieve your goals. These include: Comprehensive training programs, designed to equip you with the knowledge and skills necessary to excel in your role Ongoing coaching and feedback, to help you develop your skills and address areas for improvement Opportunities for advancement, with a focus on promoting from within and developing our employees' careers A range of learning benefits, including online courses and workshops, to help you develop your skills and knowledge Work Environment and Company Culture At blithequark, we are proud of our dynamic and inclusive work environment, where our employees are valued and respected. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, and we are committed to creating a positive and productive work environment that allows our employees to thrive. Some of the benefits of working at blithequark include: A collaborative and supportive team environment, where our employees are encouraged to share their ideas and feedback A range of employee recognition and reward programs, designed to recognize and reward our employees' achievements and contributions A strong focus on work-life balance, with a range of flexible scheduling options and employee benefits designed to support our employees' well-being A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits to our employees, including: Competitive hourly rates, with opportunities for overtime and bonuses A range of employee benefits, including medical, dental, and vision insurance, as well as a 401(k) plan with company match Generous paid time off, including vacation days, sick leave, and holidays A range of perks and discounts, including discounts on our products and services, as well as discounts with other retailers and service providers Free TSA PreCheck membership for eligible employees, with a range of other benefits and perks designed to support our employees' well-being and career development Conclusion If you are a motivated and customer-focused individual who is looking for a career that offers opportunities for growth and development, then we invite you to join our team at blithequark as a Customer Service Representative. With our comprehensive training program, competitive compensation and benefits package, and dynamic work environment, we are confident that you will find a rewarding and challenging career with our company. Apply now to take the first step towards an exciting and fulfilling career with blithequark! Apply for this job