**Experienced Customer Service Representative - Well-being Support (Remote, $15/hour)**

At arenaflex, we're dedicated to providing exceptional customer service to our members who are seeking or utilizing Health Management programs. As a Customer Service Representative on our ASHCare Member Support team, you'll play a vital role in delivering top-notch support and ensuring our members receive the best possible experience. **About arenaflex** arenaflex is a leading provider of Health Management programs, dedicated to helping individuals achieve their well-being goals. With a strong commitment to customer satisfaction, we're constantly striving to improve our services and support our members every step of the way. **Job Summary** We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our ASHCare Member Support team, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and ensuring they receive the support they need to achieve their well-being goals. **Responsibilities** As a Customer Service Representative, you'll be responsible for: * Receiving and responding to telephone calls from members, and health plans/employer groups in a professional, accurate, timely, and courteous manner. * Demonstrating knowledge and understanding of all arenaflex products and programs through consistent proficiency in quality, quantity, and responsiveness. * Ascertaining the nature of the contact and recording information in the appropriate system. * Providing accurate answers to member inquiries by following standard policies and procedures. * Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers. * Utilizing defined criteria to determine member qualification for Health Management programs. * Coordinating collection of necessary information, including member co-pays or payments when necessary. * Coordinating access to Health Management coaches when clinical advice or information is necessary to support the member. * Coordinating appointment scheduling for applicable Health Management programs and initiating appointments on behalf of Health Management coaches. * Forwarding documentation to Research Team for follow-up if inquiry requires additional action. * Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Health Management programs. * Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers. * Handling all issues requiring additional action within the necessary timeframes. * Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner. * Exercising strict confidentiality in all matters relating to the member experience with arenaflex. * Attending and participating in employee and other meetings to discuss issues and foster teamwork among department personnel. * Placing outbound outreach calls to members who were referred to the program by Health Advocates, DM, or another identified referral source when requested. **Qualifications** To be successful in this role, you'll need: * High school diploma or equivalent required. * Minimum 1 year Customer Service experience; with at least 6 months Customer Service experience in an inbound Customer Service Call Center servicing members. * Experience in healthcare preferred. * Basic experience with MS Office. **Core Competencies** As a Customer Service Representative, you'll need to demonstrate: * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. * Ability to effectively organize, prioritize, multi-task, and manage time. * Demonstrated accuracy and productivity in a changing environment with constant interruptions. * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. * Ability to exercise strict confidentiality in all matters. **Work Environment** As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). **Compensation and Benefits** * Starting pay at $15/hour with potential of $16/hour within the first year, plus merit. * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off and holidays. * Opportunities for career growth and professional development. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Opportunity Employer** arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and are proud to be an employer of choice for individuals from all backgrounds. **Accommodations** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. **Apply Now** Don't miss this opportunity to join our team and make a difference in the lives of our members. Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job