**Experienced Customer Service Representative - Work From Home Michigan**

Join arenaflex, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. At arenaflex, we're committed to delivering exceptional customer service, and we're looking for talented individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you'll play a vital role in providing top-notch support to patients receiving life-sustaining specialty drug therapy. If you're passionate about making a difference in people's lives and have a knack for delivering exceptional customer experiences, we want to hear from you! **About arenaflex** arenaflex is a healthcare company that's dedicated to putting its heart into every moment of your health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We're committed to transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, and we want everyone who works at arenaflex to feel empowered by the role they play in making a difference. **Job Summary** As a Customer Service Representative, you'll be responsible for providing telephone support to patients receiving life-sustaining specialty drug therapy. You'll be the primary point of contact for patients, answering their questions, resolving their concerns, and ensuring that their medication orders are processed efficiently and effectively. You'll also be responsible for verifying and revivifying benefits, translating and entering new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues. **Key Responsibilities** * Provide exceptional customer service to patients receiving life-sustaining specialty drug therapy via telephone * Verify and revivify benefits for patients * Translate and enter new or refill prescriptions into the pharmacy information system * Communicate and collect copay amounts from patients * Obtain authorizations from insurance companies and healthcare providers * Work with internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues * Collaborate with patients, insurance companies, and healthcare providers to resolve issues and ensure timely fulfillment of medication orders * Maintain accurate and up-to-date records of patient interactions and medication orders **Essential Qualifications** * One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone * One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Verifiable high school diploma or equivalent **Preferred Qualifications** * Previous experience in a healthcare setting, preferably in a customer service or pharmacy role * Familiarity with benefits, insurance, prescriptions, and medical terminology * Experience working with patients and families in a healthcare setting **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive patient information * Proficiency in Windows-based applications and computer keyboarding * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Online training and development courses * Mentorship programs * Opportunities for advancement and career growth **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional customer service. We're a team-oriented company that values collaboration, innovation, and continuous improvement. Our company culture is built on our Heart At Work Behaviors, which include: * Empathy and compassion * Respect and inclusivity * Accountability and ownership * Innovation and creativity * Collaboration and teamwork **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A base hourly rate of $17.00 - $28.45 * Opportunities for advancement and career growth * A range of medical, dental, and vision benefits * Eligibility for the Company's 401(k) retirement savings plan * An Employee Stock Purchase Plan * Fully-paid term life insurance * Short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you! To apply, please visit our website and submit your application online. You'll also need to take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and competencies. **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. **Apply Now!** Apply Job! Apply for this job