**Experienced Customer Service Representative – Work from Home Opportunity with arenaflex**

At arenaflex, we're revolutionizing the way companies interact with their customers by providing innovative solutions that combine the speed and insight of design thinking with the scale and accuracy of data analytics. As a leading digital transformation company, we've been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years. We're now seeking an experienced Customer Service Representative to join our team and deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. As a Customer Service Representative at arenaflex, you'll have the opportunity to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. **What We're Looking For** If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you! To succeed in this role, you'll need to possess: * **Exceptional Communication Skills**: You'll excel at handling customer inquiries of varying types, actively listening to their needs, and leveraging probing question skills to provide solutions. * **Sales Acumen**: You have a proven track record for hitting sales targets and can manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churn. * **Enthusiastic Personality**: You bring an enthusiastic personality to the role, with a strong desire to deliver exceptional customer experiences. * **Technical Savvy**: You're familiar with Microsoft Office tools and have experience in customer service and sales. **What We Offer** At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and well-being. As a Customer Service Representative, you can expect: * **Competitive Pay Rate**: $15.00 - $20.00/hr * **Flexible Scheduling**: 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST) * **All Technical Equipment Needed**: We provide all the necessary technical equipment for you to work remotely, including a quiet and distraction-free workspace. * **Medical, Dental, and Vision Benefits**: We offer a comprehensive benefits package to support your health and well-being. * **Paid Training & PTO**: You'll receive paid training and a generous PTO policy to ensure you have time to relax and recharge. * **Advancement Opportunities**: 80% of our frontline leaders have been promoted from within, providing opportunities for career growth and development. * **Additional Pay Incentives**: You'll have access to additional pay incentives, as well as monthly rewards and recognition programs to recognize your hard work and dedication. * **Employee Discounts**: Enjoy discounts on arenaflex products and services, as well as other partner companies. * **EAP & Health and Wellness Programs**: We offer Employee Assistance Programs (EAP) and Health and Wellness programs, including a personal trainer dedicated to arenaflex. **Requirements to Work from Home** To ensure you have a seamless and productive work experience from home, you'll need to meet the following requirements: * **Quiet and Distraction-Free Workspace**: You'll need a quiet and distraction-free workspace that's free from interruptions and noise. * **Excellent Internet Connectivity**: You'll need to have excellent internet connectivity, with internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!). * **In-House Network**: You'll need to have a hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates. * **Wireless and/or Satellite Internet Service Providers**: Unfortunately, wireless and/or satellite internet service providers are not compatible with our systems. * **Smartphone**: You'll need a smartphone (iOS or Android), 4 years old or newer, to download our app that will be leveraged for company communications. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join the arenaflex team and take the first step towards a rewarding and challenging career in customer service. Apply Job! Apply for this job