**Experienced Customer Service Representative - Work From Home Opportunity with arenaflex**

**Join arenaflex, a leading healthcare organization, in our mission to deliver enhanced human-centric healthcare for a rapidly changing world.** At arenaflex, we believe that our purpose is more than just a statement - it's a guiding force that drives our commitment to delivering exceptional healthcare services. Our Heart At Work Behaviors support this purpose, empowering every team member to feel empowered by the role they play in transforming our culture and accelerating innovation. **About arenaflex** arenaflex is a dynamic and innovative healthcare organization that is dedicated to making healthcare more personal, convenient, and affordable. With a strong focus on customer service, we strive to deliver exceptional experiences for our patients, clients, and communities. Our team is passionate about providing high-quality care, and we're committed to creating a culture that values empathy, compassion, and teamwork. **Job Summary** We're seeking an experienced Customer Service Representative to join our team in Nevada. As a key member of our customer service team, you will interact directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. This role requires independent and self-directed performance while working across a greater team. **Key Responsibilities** * Communicate the benefits of generics or other appropriate therapy to patients, with a goal of providing overall savings to patients and clients * Work closely with the Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications * Conduct numerous adherence outreach efforts to ensure patients are staying on their medications and remaining adherent and compliant to their therapies * Effectively handle incoming or outgoing phone calls to patients, clients, and other customers, while proactively gaining patient and order information * Maintain a working knowledge of insurance, healthcare, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education * Routine assessment and problem identification with appropriate escalation to a pharmacist * Provide exceptional customer service with empathy, while resolving patients' questions on the first call **Essential Qualifications** * 1+ years of customer service experience handling and resolving customer needs over the phone * 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application * Must reside in the state of Nevada * Verifiable High School Diploma, GED, or equivalent required **Preferred Qualifications** * Experience working in a healthcare or pharmaceutical setting * Knowledge of generic medications and therapy changes * Strong communication and problem-solving skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and other software applications **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills, with a focus on empathy and compassion **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a comprehensive training program to ensure your success on the team, as well as opportunities for professional development and advancement. Our team is passionate about learning and growth, and we're committed to creating a culture that values innovation and creativity. **Work Environment and Company Culture** Our pharmacy has a high-energy culture that values teamwork, empathy, and compassion. We're passionate about providing excellent customer service, and we're committed to creating a work environment that is supportive, inclusive, and fun. Our team is dedicated to making a difference in the lives of our patients and clients, and we're looking for like-minded individuals to join our team. **Compensation, Perks, and Benefits** We offer a comprehensive benefits package that includes: * Medical, dental, and vision insurance * A wide range of supplemental benefits and discount programs * A complete PTO package for full-time colleagues, including 10 paid company holidays * A comprehensive training program to ensure your success on the team * Opportunities for professional development and advancement * A dynamic and supportive work environment **Work from Home Opportunity** We offer a work-from-home opportunity for this role, with the following requirements: * Maintain your own internet with approved speed requirements * A secure workspace free from distractions * Adherence to HIPAA and governmental compliance **Schedule and Availability** The team works Monday-Friday, with weekends off. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule. **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients and clients, we encourage you to apply for this opportunity. Our application process is 2 simple steps: 1. Apply online 2. Take our virtual job tryout to fast track the recruitment process and start your career with arenaflex! **Application Window** We anticipate the application window for this opening will close on: 06/28/2024 **Apply Now** Apply Job! For more such jobs please click here! Apply for this job