Experienced Customer Service Representative - Work from Home Opportunity with blithequark in Ohio

Welcome to blithequark At blithequark, we are passionate about providing a more human way to shop, and we are looking for talented individuals to join our team. As a leading retail company, we comprise seven innovative brands, all dedicated to delivering exceptional customer experiences. Our focus on video commerce ("vCommerce") has positioned us as the largest player in this exciting field, with a presence across linear TV, ecommerce sites, digital streaming, and social platforms. About the Opportunity We are seeking a skilled Customer Service Representative to join our team, working from the comfort of your own home in Ohio. As a Customer Service Specialist, you will be responsible for answering inbound customer calls, problem-solving, and assisting our customers with their orders and accounts. This is an excellent opportunity to work with a dynamic team and contribute to the success of our Cornerstone Brands, which include Grandin Road, Ballard Designs, and Frontgate. Who We Are blithequark offers expertise and corporate support across our four Cornerstone Brands, including IT, digital commerce, customer care, and distribution. Our brands deliver inspirations that help customers enjoy, enhance, and celebrate life. With a separate ecommerce site for each brand, 163 million catalogs distributed annually, and 22 retail and outlet stores, we are a leading player in the retail industry. Key Responsibilities Handle a high volume of inbound customer inquiries in a professional and courteous manner Assist customers with questions, personalizing the experience for each caller Process transactions, including confirming refunds, taking payments, and placing orders Analyze account data to resolve customer issues efficiently Opportunity for advancement and upward mobility across the entire blithequark family of brands Report to your Customer Service Supervisor and work collaboratively with the team Essential Qualifications Excellent communication and problem-solving skills Ability to work in a virtual environment with a set schedule and structured day Strong technical skills, including navigating multiple systems and screens Ability to troubleshoot technical issues and work with IT when needed Availability to work weekends, holidays, and additional hours as required Preferred Qualifications Previous customer service experience, preferably in a retail or call center environment Experience working with computer systems and software applications Strong analytical and problem-solving skills, with the ability to think critically and outside the box Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, peers, and leaders. You will also need to be highly organized, with strong time management and problem-solving skills. The ability to work in a fast-paced environment and adapt to changing situations is essential. Career Growth Opportunities At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities for advancement and upward mobility across the entire blithequark family of brands. We offer a comprehensive training program, as well as ongoing support and development opportunities to help you achieve your career goals. Work Environment and Company Culture At blithequark, we are passionate about creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of empathy, bravery, and innovation, where everyone can thrive. Our team members are friendly, ambitious, and passionate about delivering exceptional customer experiences. Compensation and Benefits We offer a competitive compensation package, including a starting rate of $15.00 per hour, with additional pay for hours worked between 6pm-6am and on weekends. Our comprehensive benefits package includes health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more. Training Schedule Your employment with blithequark begins with a six-week paid training program, which requires full attendance and involvement throughout. The training schedule and working schedule after training will be different, and you will be provided with a detailed schedule during the onboarding process. System Requirements To work from home with blithequark, you will need to meet our system requirements, which include: A self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old A headset compatible with blithequark specifications (we reimburse $75 for the headset) A high-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option) Note that Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported The Application Process Our application process is candidate-led, and each notification for the next step will be sent to the email address you provide. The process includes: Completing the application form Completing a skills assessment on your mobile device or computer Self-scheduling an interview Completing the interview Conclusion If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. With opportunities for growth and development, a comprehensive benefits package, and a positive and inclusive work environment, this is an opportunity not to be missed. Apply today and join our team of talented and dedicated professionals! Apply for this job