**Experienced Customer Service Representatives/Part Time - Remote Opportunity at arenaflex**

Are you a customer-focused individual with a passion for problem-solving and delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex, a digital transformation company that's revolutionizing the way businesses interact with their customers. As a Customer Service Representative at arenaflex, you'll play a vital role in supporting our Insurance (property & casualty) team, handling inbound customer calls, and managing outbound follow-up calls. Your primary objective will be to provide top-notch service, ensuring that our customers receive accurate information, timely resolutions, and a seamless experience. **About arenaflex** arenaflex is a digital transformation company that's been making digital processes feel more human for our customers for over 35 years. We've helped businesses across various industries, from financial services to healthcare, entertainment to retail, insurance to gaming, and more, provide exceptional experiences for their customers. Our commitment to innovation, customer satisfaction, and employee growth has earned us recognition as a Great Place to Work in the US. **Key Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for: * Handling inbound customer calls, responding to inquiries, and resolving issues in a timely and professional manner * Managing outbound follow-up calls to ensure customer satisfaction and loyalty * Providing basic policy information, answering questions, and addressing concerns * Transferring calls to the correct team when escalation is required * Maintaining accurate records, updating customer information, and performing other related duties as needed * Collaborating with colleagues to achieve team objectives and provide exceptional customer service **Work Environment and Schedule** This is a part-time, remote position that requires up to 30 hours per week. You'll be scheduled to work Monday through Friday, with shifts starting at 10 AM or noon. To ensure a seamless experience, you'll need to have: * Excellent internet connectivity with speeds of 10 Mbps upload and 50 Mbps download (the faster the better) * A hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates * A quiet and distraction-free, secure place to work **Benefits and Perks** As a valued member of our team, you'll enjoy: * Competitive hourly pay of $17/hour * Reward and recognition programs to acknowledge your hard work and dedication * Paid training to ensure you're equipped with the skills and knowledge needed to succeed * Medical, dental, and vision benefits, EAP, health and wellness programs, and more! * Advancement opportunities – 80% of our frontline leaders have been promoted! * The opportunity to work full-time if you choose to do so – you can apply to other jobs after just six months in the role **Qualifications** To be successful in this role, you'll need: * 2+ years of customer service experience (call center experience a plus) * A high school diploma or GED * A high level of accuracy when completing tasks * Proficient PC skills with typing of 30+ WPM * Strong communication, time management, and interpersonal skills **Essential Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking abilities * Ability to work in a fast-paced, dynamic environment * Proficiency in PC skills, including typing and software applications * Strong time management and organizational skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for advancement and career growth * A supportive and collaborative work environment that encourages learning and innovation **Work-Life Balance** We understand the importance of work-life balance, which is why we offer: * A flexible schedule that allows you to balance your work and personal life * Opportunities for remote work, enabling you to work from the comfort of your own home * A supportive team that's committed to helping you succeed **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Administrative EEO Record** During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran, and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. Apply for this job