**Experienced Customer Service Representatives – Remote Medicaid Account Processing for arenaflex**

**Join arenaflex's dynamic team as a Remote Customer Service Representative and play a vital role in processing Medicaid accounts for the State of Maryland.** At arenaflex, we pride ourselves on delivering exceptional workforce management services to our clients across various industries. With over 30 years of experience, we have built a reputation for partnering with our clients and candidates to achieve desired results. Our recruiting professionals have extensive experience matching the right candidate with the right client for the right position, providing the best opportunities to talented candidates in multiple industries. **About the Role:** As a Remote Customer Service Representative for arenaflex, you will be responsible for processing Medicaid accounts for the State of Maryland. You will work closely with our team to provide information and assistance to individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the Maryland Health Connection (MHC). Your primary responsibilities will include: * Providing exceptional customer service to MHC customers via phone, email, and chat * Assisting individuals with Medicaid eligibility and enrollment * Processing services applications and enrollments for Qualified Health Plans on the Exchange * Utilizing the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform tasks and duties * Ensuring delivery of high-quality service for all Maryland consumers **Responsibilities:** * Provide exceptional customer service to MHC customers via phone, email, and chat * Assist individuals with Medicaid eligibility and enrollment * Process services applications and enrollments for Qualified Health Plans on the Exchange * Utilize the State's eligibility and enrollment portal and CRM software to perform tasks and duties * Ensure delivery of high-quality service for all Maryland consumers * Meet productivity and quality standards * Participate in ongoing training and development to improve skills and knowledge * Collaborate with team members to achieve shared goals and objectives **Requirements:** * High school diploma, GED, or equivalent certification * Background in health care, human services, or customer service * Experience in data entry and call centers * Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner * Excellent organizational, interpersonal, written, and verbal communication skills * Ability to perform comfortably in a fast-paced, deadline-oriented work environment * Ability to successfully execute many complex tasks simultaneously **Preferred Qualifications:** * Experience working with Medicaid or other government programs * Knowledge of healthcare policies and procedures * Bilingual or multilingual skills * Experience with CRM software and other State systems **Equipment and Internet Requirements:** * Desktop or laptop with Intel Core i5 Processor or higher with 8GB Memory (No Celeron or Pentium processors) * Desktop or laptop with a minimum of 256GB hard drive * Windows 10 or 11 * Minimum of 1 USB Gen 2 or newer port (wired headset) * 1 RJ-45 connection for a wired connection to internet router * Wired Headset and microphone with a USB Gen2 or newer connection * Video camera capability, necessary for training * Wired internet connection from computer to router or modem * Download speed 100 MBPS minimum * Upload speed 10 MBPS minimum **Training Schedule:** * Training will take place between 9:30am-6:00pm EST, Monday-Friday (Days 1-7) * Training will continue between 9:30am-6:00pm EST, Monday-Friday (Days 8-15) * Nesting will take place between 9:30am-6:00pm EST for 4 weeks * Monday-Friday schedules will remain between 9:30am-6:00pm after training **Attendance Requirements:** * Must have perfect attendance during training and nesting (7 weeks) * One (1) absence during training or nesting can lead to termination **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). Don't forget to include screenshots of your computer processor specs, internet speed test, and other required equipment and internet requirements. **arenaflex is an Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. We are an affirmative action employer and encourage applications from women, minorities, veterans, and individuals with disabilities. **Compensation and Benefits:** arenaflex offers a competitive compensation package, including a starting hourly rate of $16.63. We also offer a range of benefits, including health insurance, paid time off, and opportunities for professional development and growth. **Join the arenaflex Team:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join the arenaflex team and be part of a dynamic and growing organization that values diversity, inclusion, and customer satisfaction. Apply for this job