Experienced Customer Service Specialist – Data-Driven Decision Maker for Account Growth and Customer Satisfaction

Introduction to arenaflex arenaflex is a leading organization that values diversity, inclusion, and innovation, striving to create a mosaic of thoughts and perspectives that foster a unique and dynamic work environment. As a company, we recognize the importance of welcoming differing opinions, collaborating, and allowing individuals to bring their authentic selves to work. Our commitment to diversity and inclusion is not just a goal, but a vital ingredient in our formula for success and a key to our future growth. We are now seeking an experienced Customer Service Specialist to join our team, someone who shares our passion for delivering exceptional customer experiences and driving account growth through data-backed decisions. Job Overview As a Customer Service Specialist at arenaflex, you will be an analytical decision-maker who develops cross-functional relationships while helping management tackle sophisticated customer requests. You will have the opportunity to work with a talented team, utilizing your strong customer service skills, analytical mindset, and ability to make impactful decisions that drive account growth and ease of doing business. If you are a motivated and results-driven individual who is passionate about analysis, reporting, and problem-solving, we encourage you to apply for this exciting opportunity. Key Responsibilities Analyze account activity applying SAP, Excel, and Microsoft BI to inform data-driven decisions Make account decisions that drive growth and ease of doing business, presenting findings to management on account trends and activity Build ad hoc reports to support order management and use CI to drive reduction in order fill-rate and on-time customer fines Develop relationships with key cross-functional leaders across all channels, using account knowledge to positively represent arenaflex during customer inquiries and complaint resolution Participate in account long and short-term business planning, effectively connecting with customers, agencies, sales, and other departments throughout the organization Ability to conduct multiple tasks while delivering in a timely and accurate fashion, prioritizing tasks and managing competing deadlines Education and Experience The ideal candidate will have a bachelor's degree from a 4-year college or university and at least two years of customer service experience, or an equivalent combination of education and experience. Proficient digital literacy, including Microsoft products, is preferred. The incumbent should have the ability to balance multiple tasks, make business decisions, and demonstrate a strong understanding of customer service principles and practices. Essential Qualifications Bachelor's degree in a related field (e.g., business, communications, or a related field) At least two years of customer service experience, or an equivalent combination of education and experience Proficient digital literacy, including Microsoft products (e.g., Excel, Word, PowerPoint) Strong analytical and problem-solving skills, with the ability to make data-driven decisions Excellent communication and interpersonal skills, with the ability to build strong relationships with cross-functional teams and customers Preferred Qualifications Experience working with SAP, Excel, and Microsoft BI Knowledge of CI and its application in driving reduction in order fill-rate and on-time customer fines Experience with account long and short-term business planning, and participation in cross-functional teams Strong understanding of customer service principles and practices, with a focus on delivering exceptional customer experiences Skills and Competencies To be successful in this role, you will need to demonstrate the following skills and competencies: Analytical skills : Ability to analyze complex data sets, identify trends, and make data-driven decisions Communication skills : Excellent verbal and written communication skills, with the ability to present findings to management and build strong relationships with cross-functional teams and customers Problem-solving skills : Ability to think critically and creatively, with a focus on resolving complex customer issues and driving account growth Time management skills : Ability to prioritize tasks, manage competing deadlines, and deliver results in a timely and accurate fashion Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have access to a range of training and development opportunities, including: On-the-job training and coaching, with a focus on developing your analytical, communication, and problem-solving skills Formal training programs, including courses on customer service, account management, and data analysis Opportunities for career advancement, including promotions to senior customer service roles or other areas of the business Work Environment and Company Culture arenaflex is a dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion. We value our employees and recognize the importance of creating a workplace culture that is welcoming, supportive, and inclusive. As a Customer Service Specialist, you will be part of a talented team that is passionate about delivering exceptional customer experiences and driving business growth. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range of $46,700.00 - $73,370.00, depending on experience and qualifications. We also offer a range of perks and benefits, including: Comprehensive health and wellness programs, including medical, dental, and vision coverage Retirement savings plans, including a 401(k) matching program Paid time off, including vacation, sick leave, and holidays Opportunities for professional development and career advancement Conclusion If you are a motivated and results-driven individual who is passionate about customer service, analysis, and problem-solving, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist at arenaflex, you will have the opportunity to work with a talented team, develop your skills and competencies, and contribute to the growth and success of our organization. Apply now to join our team and start your journey with arenaflex! 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