Experienced Customer Service Supervisor - Airport Operations Management and Team Leadership - Los Angeles, CA

Introduction to arenaflex arenaflex is a dynamic and innovative company that is committed to providing its employees with a stable work environment, equal opportunities for learning, and personal growth. We encourage creativity and innovation to improve the effectiveness of our operations. Our company promise is to provide our employees with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every customer. As a leader in the industry, we are dedicated to connecting people to what's important in their lives through friendly, reliable, and low-cost services. Job Description We are seeking an experienced Customer Service Supervisor to join our team at the Los Angeles International Airport (LAX). As a Customer Service Supervisor, you will be responsible for managing and training Customer Service Agents, Operations Agents, and Skycaps to ensure the safe and efficient operation of our airport station. You will serve as a leader, observing and offering guidance, ensuring safety and compliance procedures are followed, and communicating effectively with your team and other departments. Key Responsibilities Actively coordinate with all departments to maintain the station's on-time performance, employee morale, and customer satisfaction Respond to and resolve customer questions, requests, or complaints in a professional and courteous manner Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment Meet or exceed performance goals through effective decisions and assign and track agents for training compliance Coordinate actively with all departments to maintain the station's on-time performance and report status updates to leaders and employees consistently Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results Review and ensure accurate delay coding and work with staff planning to build bids that are in line with department's hourly goals Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes Essential Qualifications Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of applicable collective bargaining agreements and their applications Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) Ability to apply general rules to specific problems to produce answers that make sense Ability to recognize and address performance and safety concerns in a timely manner Preferred Qualifications Experience in airline operations management and customer service Fully functioning, broad knowledge of airlines operation management and customer service Ability to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program Skills and Competencies Strong leadership and communication skills Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities Strong problem-solving and analytical skills Ability to work effectively in a team environment and build strong relationships with colleagues and customers Strong attention to detail and ability to maintain accurate records and reports Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. Our leadership development programs are designed to help you develop the skills and knowledge you need to succeed in a leadership role. We also offer a range of benefits, including opportunities for overtime and shift premiums, bonus opportunities, and a comprehensive benefits package. Work Environment and Company Culture At arenaflex, we are proud of our company culture and the values that we represent. We are a dynamic and innovative company that is committed to providing our employees with a stable work environment, equal opportunities for learning, and personal growth. We encourage creativity and innovation to improve the effectiveness of our operations. Our company promise is to provide our employees with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every customer. Compensation, Perks, and Benefits We offer a competitive salary range of $32.32 to $32.32 per hour, depending on qualifications and experience. We also offer a range of benefits, including opportunities for overtime and shift premiums, bonus opportunities, and a comprehensive benefits package. Our benefits package includes: Free flights on any open seat on all arenaflex flights (for you and your eligible dependents) Up to a 9.3% 401(k) company match, dollar for dollar, of your eligible pay, per paycheck Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to providing our employees with a stable work environment, equal opportunities for learning, and personal growth. We offer a range of benefits, including opportunities for overtime and shift premiums, bonus opportunities, and a comprehensive benefits package. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex team! Apply for this job