Experienced Customer Success Manager for Enterprise Clients – Driving Growth and Satisfaction through Strategic Relationship Building and Technical Expertise at blithequark

Introduction to blithequark blithequark is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience. With a strong foundation in innovation and a commitment to customer satisfaction, blithequark has established itself as a leader in the testing space, recently awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. Our Culture and Values At blithequark, we believe strongly in the value of culture, with our most recent internal survey showing that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing. Our core values are: drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be a part of the blithequark team. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work. Why We Need You blithequark is looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have experience as an Account Manager working with large clients and a passion for building relationships that make customers your biggest promoters. As a Customer Success Manager at blithequark, you will play a critical role in driving customer satisfaction, identifying expansion opportunities, and ensuring the long-term success of our clients. Key Responsibilities As a Customer Success Manager at blithequark, your key responsibilities will include: Supporting customers throughout their journey with blithequark to ensure they achieve their goals Onboarding new customers to the blithequark platform, including hands-on training and guidance with best practices Engaging with customer executives and key stakeholders to identify, track, and measure blithequark’s impact Leading Quarterly Business Reviews with commercial clients Identifying expansion opportunities and partnering closely with the sales team to execute Facilitating customer retention and the execution of renewals Collaborating with the product team, conducting ongoing product feedback sessions and partnering to translate customer suggestions into product requirements Monitoring customer health, including metrics and usage trends, to proactively engage with customers About You To be successful in this role, you will have: 2-3 years of experience as an Account Manager at a B2B SaaS company Excellent written and verbal communication skills Comfort with technology, with a bonus if you have experience with CSS, HTML A motivated and strategic approach to finding expansion opportunities within accounts Strong analytical skills, with a bias for using data to identify trends and opportunities A passion for working at a growing startup and learning new technologies We encourage you to apply even if you don't fit all of the requirements for this role, but see yourself being successful at blithequark. We are excited to speak with you and explore how you can contribute to our team. Skills and Competencies To excel in this role, you will need to possess a combination of technical, business, and interpersonal skills, including: Strong technical skills, with the ability to learn and understand blithequark’s AI-powered low-code test automation platform Business acumen, with the ability to understand customer needs and identify opportunities for growth Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Strategic thinking, with the ability to develop and execute plans to drive customer satisfaction and expansion Collaboration and teamwork, with the ability to work closely with cross-functional teams, including sales, product, and support Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to a range of training and development opportunities, including: Onboarding and training programs to help you get up to speed on our platform and processes Ongoing coaching and mentoring to help you develop your skills and achieve your goals Opportunities to attend industry conferences and events to stay up to date on the latest trends and technologies A culture of continuous learning, with a focus on innovation and experimentation Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. We offer a range of benefits and perks, including: Hybrid and remote work options, with the ability to work from anywhere in the US and around the world A global team, with 80+ employees spread across 4 countries, 3 continents, and 18 states Annual team gatherings to foster lasting personal relationships and build connections with your colleagues A Diversity, Equity, and Inclusion committee that drives budgeted initiatives across all facets of the company A range of awards and recognition programs, including our blithequark Kudos program and annual Founders Award Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as: Generous parental leave and family-friendly policies Rich health benefits and employee wellness programs Collaboration and recognition programs, including our blithequark Kudos program and annual Founders Award Opportunities for professional growth and development, including training and education programs Conclusion If you are a motivated and strategic Customer Success Manager looking to join a growing and innovative company, we encourage you to apply for this role at blithequark. With our commitment to customer satisfaction, employee growth and development, and a positive and inclusive work environment, we believe that blithequark is the perfect place to build a successful and fulfilling career. Apply now to join our team and help us drive the future of AI-powered low-code test automation. Apply for this job