**Experienced Customer Success Manager III – Driving Digital Transformation and Revenue Growth at blithequark**

Are you a seasoned customer-facing professional with a passion for driving digital transformation and revenue growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as an Experienced Customer Success Manager III. At blithequark, we're on a mission to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We're passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people, and that means we obsess over how to make the lives of our customers, and their customers, better. As a Customer Success Manager III at blithequark, you'll play a critical role in driving customer success and revenue growth. You'll partner closely with internal teams, provide input to customer strategic plans, and help our customers identify areas to improve their use of and uncover new uses for our solutions. Your expertise will be invaluable in ensuring our customers derive value from their investment in blithequark, utilize all of their licenses, identify new opportunities, and collaborate with other blithequark teams to ensure adoption and a successful renewal. **Key Responsibilities:** * Customer Loyalty & Value Generation: + Ensure customers derive value from their investment in blithequark, utilize all of their licenses, identify new opportunities, and collaborate with other blithequark teams to ensure adoption and a successful renewal. + Increase renewal rates and reducing churn. + Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. + Drive new business growth through greater advocacy and reference-ability. + Promote and educate customers on the resources and wider customer communities available. * Leadership & Collaboration: + Partner with account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. + Engage with our customers' cloud strategies and guide them by providing resources that can assist their strategic business direction. + Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. + Diligently and consistently update the internal Customer Relationship Management system with the customer's business objectives and any metrics that define success to the customer. * Industry Knowledge: + Aid the blithequark team in mapping customer journey. + Deliver regular business reviews and success plans to senior executives and key business partners. + Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success. + Develop an understanding of typical challenges faced by customers and appropriately map blithequark features and associated business benefits to address their needs. * Critical Thinking, Innovation & Ability to Deliver Results: + Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. + Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. + Be a Customer Success evangelist for blithequark, aiding in growing the tools and systems required to be successful. + Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to blithequark. **Essential Qualifications:** * Minimum of 8 years of experience delivering technology and business outcomes for customers and customer success-related activities. * Bachelor's or Master's degree in a related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. * Professional experience and knowledge of our industry and a CSM role is required. * Strong empathy for customers and passion for revenue and growth. * Written and verbally communicate a complex message in a simplistic way. * Collaborative, persistent, and proactive. * Confident and engaging presentation skills, personable, positive, approachable, and tenacious. * Commercial acumen. * Resilient, handling pressured situations. * Strong time management work ethic and focus on delivery. * Willingness and ability to travel is required. **Preferred Qualifications:** * Experience from and passionate about a customer-facing role involving cloud-based/SaaS technology with collaboration with internal partners. * Ability to quickly grasp and distinctly explain technological and business concepts. * Proved ability to develop and cultivate lasting customer relationships with limited resources. **What We Offer:** * Competitive annual base pay: $132,726.00 - $199,088.00 * Incentive compensation, bonus, restricted stock units, and benefits * Opportunity to work with a dynamic and innovative company that's shaping the future of digital transformation * Collaborative and inclusive work environment that values diversity and inclusion * Professional development and growth opportunities * Flexible work arrangements, including remote work options **Equal Employment Opportunity:** It is the policy of blithequark to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. **How to Apply:** If you're a motivated and results-driven professional with a passion for customer success and digital transformation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Job! Apply for this job