**Experienced Customer Support Agent – Junior Level – Ad Operations**

At arenaflex, we're on a mission to revolutionize the digital advertising landscape by providing innovative solutions that drive results for our clients. As a Customer Support Agent at arenaflex, you'll play a vital role in ensuring that our clients receive exceptional support and service, helping them to achieve their marketing goals. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of digital advertising solutions, dedicated to helping businesses succeed in the ever-evolving online landscape. Our team of experts is passionate about staying ahead of the curve, leveraging the latest technologies and trends to deliver cutting-edge solutions that drive real results. As a Customer Support Agent at arenaflex, you'll be part of a dynamic and collaborative team that's committed to excellence and innovation. **Responsibilities** As a Customer Support Agent at arenaflex, you'll be responsible for providing top-notch support to our clients, ensuring that their needs are met and exceeded. Your key responsibilities will include: * Managing inbound communications (email, live chat, and phone) from advertisers and publishers related to onboarding, as well as relationship and campaign management * Onboarding and setting up new accounts, ensuring a seamless and efficient experience for our clients * Monitoring and optimizing ad campaigns to ensure performance targets are being met, providing timely support to inquiries according to SLAs * Generating reports for clients when needed, providing valuable insights and data to inform their marketing strategies * Communicating with cross-functional teams to relay pertinent information, ensuring that everyone is on the same page * Collaborating with our operations team to identify and resolve issues, implementing process improvements to enhance our services **Qualifications** To succeed as a Customer Support Agent at arenaflex, you'll need to possess the following qualifications: * Bachelor's Degree in any discipline * Strong verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner * Proficiency in Microsoft Office and Google Suite, with experience in CRM tools such as Salesforce, Outreach, and Zendesk * Previous customer service experience, with a strong focus on delivering exceptional customer experiences * Strong analytical skills, with the ability to analyze data and identify trends and opportunities * Proactive, productive, and entrepreneurial attitude, with a passion for staying ahead of the curve * Previous experience working for an online advertising company is a plus, as is experience working with ad platforms (including Google Adwords or Analytics, Yahoo, and The Trade Desk) * Familiarity with software systems and tools, including CRM, marketing automation, and project management platforms **Essential Skills and Competencies** To excel as a Customer Support Agent at arenaflex, you'll need to possess the following essential skills and competencies: * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues * Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Strong attention to detail, with a focus on delivering high-quality results and exceeding client expectations * Proactive and entrepreneurial attitude, with a passion for innovation and continuous improvement * Ability to work collaboratively as part of a team, with a focus on building strong relationships and driving results **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Agent, you'll have access to a range of learning and development opportunities, including: * Ongoing training and development programs, designed to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues, providing guidance and support as you grow in your role * Opportunities for career advancement, with a focus on promoting from within and recognizing employee achievements * Access to industry-leading tools and technologies, enabling you to stay ahead of the curve and drive results for our clients **Work Environment and Company Culture** At arenaflex, we're proud of our dynamic and collaborative work environment, which is built on a foundation of innovation, excellence, and teamwork. As a Customer Support Agent, you'll be part of a close-knit team that's passionate about delivering exceptional results and exceeding client expectations. Our company culture is built on a range of values, including: * Innovation: We're committed to staying ahead of the curve, leveraging the latest technologies and trends to deliver cutting-edge solutions. * Excellence: We're dedicated to delivering exceptional results, exceeding client expectations and driving real impact. * Teamwork: We believe in the power of collaboration, working together to achieve common goals and drive success. * Continuous Improvement: We're passionate about learning and growth, always looking for ways to improve and innovate. **Compensation, Perks, and Benefits** As a Customer Support Agent at arenaflex, you'll enjoy a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive health and dental benefits, including medical, vision, and prescription coverage * Generous paid time off, including vacation, sick leave, and holidays * Access to industry-leading tools and technologies, enabling you to stay ahead of the curve and drive results for our clients * Ongoing training and development programs, designed to enhance your skills and knowledge * Opportunities for career advancement, with a focus on promoting from within and recognizing employee achievements **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! To apply for the Customer Support Agent role at arenaflex, please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success! Apply for this job