Experienced Customer Support Agent – Remote Night Shift Opportunity for Exceptional Client Service Delivery

Welcome to arenaflex: Revolutionizing the Travel Industry arenaflex is at the forefront of transforming the travel industry through innovative solutions and exceptional customer service. Our ambitious goal is to enable 1 billion business travelers to plan and re-plan their trips efficiently by automating travel management. We are a dynamic, fast-growing environment that offers a unique opportunity for professional growth and making a real impact. Our collaborative and supportive team is dedicated to delivering outstanding support to our clients, and we are now looking for a skilled Customer Support Agent to join our team. About the Role This is a full remote, contractor position (40 hours/week) that offers the flexibility of working from anywhere in the world. As a Customer Support Agent, you will be part of our 24/7 customer support team, providing exceptional service to our clients across different time zones. The selected candidate will work on a night shift, with hours ranging from 15:30-24:00 CET, Tuesday to Saturday or Sunday to Thursday, with a margin of +/- one hour to accommodate your schedule. Key Responsibilities Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaborate with team members to ensure a seamless customer experience. Stay updated with industry changes and company policies to provide accurate and current information to clients. Requirements for Success To excel in this role, you should have: A minimum of 2 years of hands-on experience with Galileo or Amadeus. Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus. Fluency in spoken and written English. Excellent communication skills in writing (including responding in chatbox) and speaking. Strong attention to detail and accuracy. A team player mentality with the ability to work collaboratively. A demonstrated willingness to learn and adapt to new challenges. Essential Skills and Competencies In addition to the requirements, the ideal candidate will possess: Strong problem-solving skills to resolve client queries efficiently. Ability to work in a fast-paced environment and prioritize tasks effectively. Excellent time management skills to meet deadlines and achieve targets. A customer-centric approach with a passion for delivering exceptional service. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a high-growth company, we offer numerous opportunities for career advancement and professional growth. Our remote work model ensures a healthy work-life balance, and our diverse team provides a unique and inclusive workplace culture. We believe in investing in our team members and providing them with the necessary tools and training to excel in their roles. Work Environment and Company Culture arenaflex is proud of its collaborative and supportive work environment, where every team member's contributions are valued. We foster an atmosphere of open communication, transparency, and mutual respect. Our team is composed of individuals from all over the world, creating a multicultural and dynamic workplace culture. We believe in recognizing and rewarding our team members' hard work and contributions, and we offer a comprehensive compensation package to ensure a healthy work-life balance. Compensation, Perks, and Benefits As a contractor at arenaflex, you can expect a competitive compensation package, with a monthly paycheck up to EUR 2,000. We also offer a range of perks and benefits, including: Flexible working hours to accommodate your schedule. Opportunities for career advancement and professional growth. A comprehensive compensation package to ensure a healthy work-life balance. A supportive and inclusive workplace culture. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Support Agent at arenaflex, you will be part of a dynamic team that is revolutionizing the travel industry. Don't miss this chance to grow your career, work with a talented team, and make a real impact. Apply now with your resume in English to join our team and help us deliver outstanding support to our clients. Apply for this job