Experienced Remote Contact Center Chat Representative – Delivering Exceptional Member Experiences through Digital Channels at arenaflex

Introduction to arenaflex arenaflex is a leading financial services provider, dedicated to serving the needs of its members across the country. With a rich history spanning over six decades, arenaflex has grown into a prominent state-chartered credit union, now serving over 68,000 members nationwide. Our mission is built on a foundation of faith, and we strive to create a safe and inclusive work environment that reflects the golden rule of 'love thy neighbor'. We believe in embracing diversity, promoting unique talents, and fostering a culture that values innovation, better decision-making, and exceptional service to our members and communities. Job Overview The Remote Contact Center Chat Representative plays a vital role in delivering exceptional member experiences through various digital channels, including chat, messaging, email, and phone. As a one-stop shop for member inquiries, you will provide resolution on a range of topics, from debit cards and disputes to deposits, transfers, and lending inquiries. You will also be responsible for cross-selling arenaflex products and services, opening and closing deposit accounts, and maintaining a strong working knowledge of our online products and services. A Day in the Life of a Remote Contact Center Chat Representative A typical day in this role includes: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Providing support to ensure online membership applications are completed and submitted within a timely manner. Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support. Maintaining a strong working knowledge of arenaflex's products and services. Skills and Qualifications To succeed in this role, you will need: A High School Diploma or equivalent. At least 1 year of experience in a customer service position. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. To meet the requirements for our Telecommuting Program, which includes: A dedicated workspace. A secure and strong internet connection. Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. An environment free from loud noises or outside distractions. Essential Qualifications In addition to the above skills and qualifications, the ideal candidate will: Have excellent grammar and writing skills. Be comfortable in a sales environment. Be able to work effectively in a remote setting, with minimal supervision. Be able to maintain confidentiality and handle sensitive information with discretion. Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in a financial services or banking environment. Knowledge of arenaflex's products and services. Experience with customer relationship management (CRM) software. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Remote Contact Center Chat Representative, you will have access to: Comprehensive training programs to enhance your skills and knowledge. Ongoing coaching and feedback to support your career development. Opportunities for advancement within the company. A culture that values innovation, creativity, and continuous learning. Work Environment and Company Culture arenaflex is dedicated to creating a safe and inclusive work environment that reflects our core values. Our culture is built on a foundation of faith, and we strive to live the golden rule of 'love thy neighbor'. We believe in: Embracing diversity and promoting unique talents. Fostering a culture that values innovation, better decision-making, and exceptional service to our members and communities. Creating a work environment that is free from discrimination, harassment, and retaliation. Compensation, Perks, and Benefits As a Remote Contact Center Chat Representative at arenaflex, you will enjoy a range of benefits, including: Competitive hourly rate ($17.00 - $20.80). Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Tuition Reimbursement Program. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply for the Remote Contact Center Chat Representative role at arenaflex. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our members, while also growing and developing your career in a supportive and inclusive environment. Apply now to join our team and start your journey with arenaflex! Apply for this job