Experienced Customer Support Analyst for Corporations – Delivering Exceptional Service and Building Strong Relationships with Clients

Welcome to blithequark blithequark connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity, and private credit. Trusted by 65,000+ companies in 160+ countries, blithequark's platform of software and services lays the groundwork so you can build, invest, and scale with confidence. Our Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc., and Great Places to Work, blithequark is shaping the future of private market infrastructure. Together, we are creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. blithequark's software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital. For more information about our offices and culture, check out our blithequark careers page . The Problems You’ll Solve At blithequark, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As our customers’ primary point of contact, support analysts will address inbound requests/inquiries over phone, chat, and email. A successful candidate will be comfortable and confident in written and verbal communication with whichever of blithequark's stakeholders they end up working with. This could include C-level executives, customers’ employees, law firms (partners and paralegals), as well as investors/board members. As a support analyst, the responsibilities and duties you can expect include: Provide timely and accurate front-line support for all customers that your support segment services Proactively follow-up with your clients and stay actively engaged from the day a case is opened Engage with clients real-time via phone or zoom Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement Become an expert in our security and escalation practices Train your clients based on the understanding you have acquired while working with them The Team You’ll Work With Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and blithequark to reduce customer effort and empower clients to efficiently manage their ownership. As a Support Analyst, you will have the opportunity to support one of our product lines, including: Cap Table Management , blithequark Partner Program , blithequark for LLCs , Launch , and blithequark Total Compensation . About You To be successful in this role, you should possess the following qualities: Fluent in English with strong written and verbal communication skills Highly organized with strong attention to detail as our work is subject to many legal regulations Care deeply, genuinely, and passionately about client services Excited to take on new challenges Ability to articulate technical and complex concepts in a clear and concise manner Ability to balance multiple active projects Exhibit diplomacy, tact, and poise when communicating with clients or customers Driven to help and solve problems Experience in a fast-paced, client-facing environment is a plus Experience learning new technologies, platforms, and systems is a plus Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role. What We Offer At blithequark, we are committed to providing a positive and inclusive work environment that supports the growth and development of our employees. We offer a range of benefits, including: Competitive compensation and benefits package Opportunities for career growth and professional development A dynamic and supportive work environment Access to cutting-edge technologies and tools A culture that values diversity, equity, and inclusion How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you. Disclosures We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. We use E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details. For information on our data privacy policies, see Privacy , CA Candidate Privacy , and Brazil Transparency Report . Please note that all official communications from us will come from an @blithequark.com or @blithequark-external.com domain. Report any contact from unapproved domains to [email protected]. Conclusion Thank you for considering this exciting opportunity to join the blithequark team as a Customer Support Analyst for Corporations. We are confident that your skills, experience, and passion for delivering exceptional customer service will make you a valuable asset to our team. If you have any questions or would like to learn more about this role, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply for this job