**Experienced Customer Support Associate – Empowering Financial Inclusion through Exceptional Customer Experience**

At arenaflex, we're revolutionizing the financial industry by providing real opportunities for our customers to achieve financial security. Our mission is to empower individuals and families to take control of their financial lives, and we're seeking an experienced Customer Support Associate to join our team. As a key member of our Customer Support team, you'll play a vital role in delivering exceptional customer experiences, resolving customer inquiries, and driving process improvements. **About arenaflex** arenaflex is a fast-growing fintech company that's shaking up the traditional financial system. We're committed to providing innovative, mobile-first products that cater to the needs of our customers. Our Cash Advance, Thrive line of credit, and Petal credit cards have already helped millions of people find financial security. We're proud to have been recognized as one of the 25 Next Billion-Dollar Startups for 2024 by Forbes and featured on America's Best Startup Employers list in 2023. **The arenaflex Way** At arenaflex, we value a culture that's driven by great expectations, an owner mindset, spirited debate, customer obsession, inclusive collaboration, and a commitment to building trust and connection. We believe that diverse teams make the best decisions, and we strive to give diverse voices a seat at the table. Our company culture is built on the principles of: * **Great Expectations**: We set bold, audacious goals and strive for impact. * **Owner Mindset**: We give every employee the latitude to act independently and make smart choices. * **Spirited Debate**: We encourage skeptics and seek counter opinions to challenge our assumptions. * **Customer Obsession**: We listen to understand, empathize, and create memorable experiences for our community. * **Inclusive Collaboration**: We believe diverse teams make the best decisions. * **No Jerks Allowed**: We value our relationships and take the time to build trust and connection. **What arenaflex Offers** As a Customer Support Associate at arenaflex, you'll enjoy a range of benefits, including: * **Competitive salary** * **Generous equity package** * **Full healthcare benefits** * **Technology expense reimbursement** * **Work from anywhere** * **Opportunities for career growth and learning** **Job Description** The Customer Support Associate will support our customers by providing customer-focused assistance, handling customer inquiries on a daily basis, and helping to enhance the customer experience at arenaflex. You'll work within the Customer Support team and collaborate with cross-functional teams to resolve customer issues and drive process improvements. **Responsibilities** * **Work on the frontline of the business**: Support calls, chat, and emails from our users * **Resolve customer issues**: Use active listening and knowledge of our products and services to resolve customer inquiries * **Collaborate with the team**: Work on various customer support-related projects to deliver a top-notch customer experience * **Identify pain points**: Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing * **Advocate for customers**: Drive changes that can improve the customer experience from within the organization * **Proactively improve processes**: Look for ways to improve our processes and the customer experience **Qualifications** * **Motivated by arenaflex's mission**: Determined to create a seamless support experience for our customer base * **1-2 years in customer support**: Preferably in the fintech industry * **Passion for customer experience**: Ability to solve problems with a short turnaround time for customers while maintaining a high level of empathy * **Excellent communication skills**: Ability to explain complex topics in easily understood, concise language * **Familiarity with banking regulations**: Compliance is a plus * **Ability to communicate cross-functionally**: Ability to communicate with team members globally * **Availability on weekends and holidays**: Availability on some weekends and holidays when needed **Why Join arenaflex?** At arenaflex, we're committed to building a diverse, inclusive, and equitable workspace where everyone feels like they belong. We're a remote-first company that values flexibility and work-life balance. We're passionate about empowering individuals and families to take control of their financial lives, and we're looking for like-minded individuals to join our team. **How to Apply** If you're passionate about delivering exceptional customer experiences and driving process improvements, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job