Experienced Customer Support Chat Specialist – Delivering Exceptional Online Service Experience at blithequark

Introduction to blithequark At blithequark, we are passionate about providing top-notch customer service experiences that exceed our clients' expectations. As a leader in our industry, we understand the importance of having a skilled and dedicated team that can effectively communicate with our customers, address their inquiries, and provide them with accurate information about our products and services. If you are a highly motivated and customer-focused individual with a passion for delivering exceptional online service experiences, we encourage you to apply for our Chat Specialist position. Job Overview As a Chat Specialist at blithequark, you will play a vital role in our customer service team, handling a wide variety of customer inquiries via online chat. Your primary objective will be to provide accurate and timely information about our products and services, while also capturing customer contact information for lead generation and client review. You will be responsible for summarizing interactions based on customer needs, developing and maintaining a knowledge base of our evolving products and services, and ensuring that our customers have an exceptional experience with our brand. Key Responsibilities Handle a high volume of customer inquiries via online chat, responding to questions and concerns in a professional and courteous manner Provide accurate and up-to-date information about blithequark's products and services, including features, benefits, and pricing Narrow down on appointment information to schedule appointments, ensuring that customers are connected with the right resources and support Capture customer contact information for lead generation and client review, ensuring that our sales team has the necessary information to follow up with customers Summarize interactions based on customer needs, providing detailed notes and feedback to our client review team Develop and maintain a knowledge base of blithequark's evolving products and services, staying up-to-date on new releases, updates, and industry trends Requirements and Qualifications To be successful in this role, you will need to have previous experience in retail customer service or the automotive industry, although this is not necessary. You should have basic internet and window-based computer skills, as well as a strong ability to multitask and adapt to change. Gaming experience is helpful, as it demonstrates your ability to think critically and make quick decisions in a fast-paced environment. In addition to these technical skills, you should have a positive and professional demeanor, excellent written and verbal communication skills, and a strong ability to work in a team environment. You should be comfortable working in a quick-paced work environment and be able to prioritize tasks and manage your time effectively. Essential Qualifications Previous experience in retail customer service or the automotive industry preferred Basic internet and window-based computer skills Strong ability to multitask and adapt to change Positive and professional demeanor Excellent written and verbal communication skills Preferred Qualifications Gaming experience or other experience that demonstrates your ability to think critically and make quick decisions Previous experience working in a customer-facing role, either in person or via online chat Knowledge of blithequark's products and services, or experience working in a similar industry Skills and Competencies To be successful in this role, you will need to have a range of skills and competencies, including: Communication skills : You should have excellent written and verbal communication skills, with the ability to clearly and concisely communicate with customers and colleagues Technical skills : You should have basic internet and window-based computer skills, as well as the ability to learn new software and systems Problem-solving skills : You should have strong problem-solving skills, with the ability to think critically and make quick decisions in a fast-paced environment Time management skills : You should have strong time management skills, with the ability to prioritize tasks and manage your time effectively Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Chat Specialist, you will have access to a range of training and development opportunities, including: Comprehensive training program to help you develop your skills and knowledge Ongoing coaching and feedback to help you improve your performance Opportunities for advancement and career growth within the company Access to a range of online courses and training programs to help you develop your skills and knowledge Work Environment and Company Culture At blithequark, we are proud of our company culture and work environment. We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and innovation. As a Chat Specialist, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional customer service experiences. Our company culture is built around a set of core values that include: Customer focus : We are committed to delivering exceptional customer service experiences that exceed our customers' expectations Teamwork : We believe in the importance of teamwork and collaboration, and we encourage our employees to work together to achieve our goals Innovation : We are committed to innovation and continuous improvement, and we encourage our employees to think creatively and develop new ideas Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a range of perks and benefits, including: Medical, dental, and vision insurance Life insurance and company contributions to HSA 6% match on 401(k) Paid time off and holidays Onsite dining facility offering complimentary breakfast and lunch Fitness center and onsite medical center Sports and social leagues Volunteering initiatives through Associate Foundation Conclusion If you are a highly motivated and customer-focused individual with a passion for delivering exceptional online service experiences, we encourage you to apply for our Chat Specialist position at blithequark. As a member of our team, you will have the opportunity to work with a dynamic and fast-paced team, develop your skills and knowledge, and contribute to the growth and success of our company. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply today! Apply for this job