**Experienced Customer Support Engineer – Global Semiconductor Manufacturing Ecosystem**

At arenaflex, we're a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative ideas and devices are advancing humanity, and we're looking for talented individuals to join our team. As a Customer Support Engineer, you'll play a critical role in ensuring the high performance and productivity of our products through a flexible portfolio of services. **About arenaflex** arenaflex is a company that's passionate about innovation and investing in the future. We focus on more than just average innovation, investing 15% of our sales back into R&D. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting, and our teams thrive on tackling really hard problems. There's never a dull moment with us. **About the KLA Services Team** The KLA Services team, headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Our comprehensive services include proactive management of tools to identify and improve performance, expertise in optics, image processing, and motion control with worldwide service engineers, 24/7 technical support teams, and knowledge management systems. We also have an extensive parts network to ensure worldwide availability of parts. **Job Description** As a Customer Support Engineer at arenaflex, you'll be responsible for evaluating, analyzing, diagnosing, and troubleshooting technical equipment problems via telephone or at customer sites. You'll ensure that equipment enhances customer production, repairs and updates equipment at customer facilities, and prepares field service reports on customer support activity. You'll also provide documentation to other supporting functions on re-occurring problems, prepare quotes for customers based on labor, travel expenses incurred, and parts needed, and assist other field service engineers as appropriate. **Key Responsibilities:** * Evaluates, analyzes, diagnoses, and troubleshoots technical equipment problems via telephone or at customer site * Ensures equipment enhances customer production * Repairs and updates equipment at customer facility * Prepares field service reports on customer support activity * Provides documentation to other supporting functions on re-occurring problems * Prepares quotes for customers based on labor, travel expenses incurred, and parts needed * Assists other field service engineers as appropriate * Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications * Travels by car or commercial transportation to customer facility * Contributes to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems **Minimum Qualifications:** * Master's Level Degree and 0 years related work experience * Bachelor's Level Degree and related work experience of 2 years **Preferred Qualifications:** * Experience in a technical support role, preferably in the semiconductor manufacturing industry * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Experience with knowledge management systems and technical documentation **Essential Skills and Competencies:** * Strong technical knowledge of semiconductor manufacturing equipment and processes * Excellent analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Experience with knowledge management systems and technical documentation * Strong attention to detail and ability to maintain accurate records **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, classroom training, and online courses. We also encourage our employees to take ownership of their learning and development, and provide resources and support to help them achieve their goals. **Work Environment and Company Culture:** arenaflex is a dynamic and fast-paced work environment that's passionate about innovation and excellence. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' needs. We offer a range of benefits and perks, including a competitive salary, comprehensive health insurance, retirement savings plan, and paid time off. **Compensation, Perks, and Benefits:** arenaflex offers a competitive total rewards package that includes a competitive salary, comprehensive health insurance, retirement savings plan, and paid time off. We also offer a range of perks and benefits, including flexible work arrangements, employee discounts, and access to on-site fitness facilities. **How to Apply:** If you're a motivated and talented individual who's passionate about innovation and excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' needs. Apply for this job