Experienced Customer Support Representative – Culinary Partner and Client Success Specialist at arenaflex

Introduction to arenaflex Imagine being part of a dynamic team that revolutionizes the way people experience meals, fostering a sense of community and culture around the table. At arenaflex, we're passionate about delivering exceptional culinary experiences that bring people together. As a key player in our customer support team, you'll be the face of arenaflex for our culinary partners and clients, ensuring the seamless execution of daily meal deliveries through creative problem-solving and critical thinking. Job Overview In this fast-paced and rewarding role, you'll have the opportunity to collaborate with various departments, develop professional work experience in a fast-growing startup, and grow your career alongside like-minded individuals who share your passion for creating delight for customers. As a Customer Support Representative at arenaflex, you'll be responsible for providing top-notch support to our external stakeholders, troubleshooting meal deliveries nationwide, and building strong relationships with our client and vendor partners. Key Responsibilities Utilize a range of communication channels, including phone, SMS, internal messaging, and a CRM platform, to provide exceptional support for external stakeholders Monitor and troubleshoot meal deliveries nationwide, understanding complex situations and finding creative solutions to ensure timely and accurate delivery Triage inbound requests from client and vendor partners, directing information to the appropriate internal stakeholder to ensure seamless communication and issue resolution Collaborate with a high-performing team to achieve performance metrics, including timeliness, accuracy, and customer satisfaction, and contribute to the development of strategies to drive continuous improvement Support our Client Success, Sales, and Vendor teams in building strong relationships with clients and vendors, responding to requests with empathy and de-escalation skills to ensure exceptional customer experiences Qualifications for Success To excel in this role, you'll need: At least 1+ year of proven performance in a customer-facing environment, with a strong track record of delivering exceptional customer experiences Experience working in a collaborative team environment, with a strong ability to build relationships and work effectively with cross-functional teams Comfort and proficiency in working with Salesforce or a similar CRM, with the ability to quickly learn and adapt to new systems and technologies Demonstrated real-time problem-solving skills, with the ability to think critically and creatively in fast-paced and dynamic environments A consistent record of achieving individual and team metrics, with a strong focus on driving results and continuous improvement Essential Skills and Competencies In addition to the qualifications listed above, you'll need: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, vendors, and internal stakeholders Strong problem-solving and analytical skills, with the ability to think critically and creatively in complex and dynamic environments A strong customer-centric mindset, with a focus on delivering exceptional customer experiences and driving customer satisfaction The ability to work effectively in a fast-paced and dynamic environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously Career Growth and Development At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Support Representative, you'll have access to: Ongoing training and development opportunities, with a focus on building your skills and knowledge in customer support, CRM, and other areas Regular feedback and coaching, with a focus on helping you achieve your career goals and drive continuous improvement Opportunities for advancement and career progression, with a focus on promoting from within and developing our team members' careers Work Environment and Company Culture At arenaflex, we're proud of our collaborative and dynamic work environment, where our team members are empowered to take ownership and drive results. We value: Leading with trust and respect, with a focus on building strong relationships and fostering a culture of openness and transparency Taking smart risks, with a focus on driving innovation and continuous improvement Creating delight for customers, with a focus on delivering exceptional customer experiences and driving customer satisfaction Compensation and Benefits We offer a competitive compensation package, including: A hourly rate of $16-$19, with opportunities for advancement and career progression A 401k match with immediate vesting, with a focus on helping our team members plan for their future 2 weeks of PTO, 11 paid holidays, 5 days of sick time, plus 8 hours of volunteer time, with a focus on promoting work-life balance and supporting our team members' well-being Low to no-cost comprehensive health insurance, dental and vision coverage, and employer-paid life, short-term and long-term disability insurance, with a focus on supporting our team members' health and well-being A $100 monthly gym stipend, with a focus on promoting our team members' physical and mental health Equity, with a focus on giving our team members a stake in our company's success and future growth Schedule and Work Arrangements This is a remote role, with a requirement to reside in Georgia due to payroll and compliance. Our standard schedule is: Tuesday-Saturday: 11:00am-8:00pm Eastern, with possible extra hours available Training schedule: Monday-Friday 9:00am-6:00pm Eastern Conclusion If you're passionate about delivering exceptional customer experiences, building strong relationships, and driving results in a fast-paced and dynamic environment, we want to hear from you. At arenaflex, we're committed to creating a workplace where our team members can thrive, grow, and develop their careers. Apply now to join our team as a Customer Support Representative and take the first step in an exciting and rewarding career with a company that's revolutionizing the way people experience meals. As Michael Pollan once said, "The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture." At arenaflex, we're dedicated to creating a culture that values community, connection, and exceptional customer experiences. Join us on this journey and be part of a team that's making a difference in the lives of our customers and partners. arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. Apply for this job