Experienced Customer Support Representative for Innovative Shopify App Development at blithequark

Introduction to blithequark and the Industry blithequark is a dynamic and innovative company that has been making waves in the e-commerce industry by developing cutting-edge tools for Shopify merchants. With a strong focus on customer satisfaction and a commitment to excellence, we have established ourselves as a leader in the market. Our team of dedicated professionals has been working tirelessly to create solutions that make a real difference in the lives of our customers. As we continue to grow and expand our operations, we are now seeking a highly skilled and motivated Customer Support Representative to join our team. About the Role We are excited to welcome our first dedicated Customer Support Representative, who will play a vital role in taking our customer support to the next level. As a key member of our team, you will be responsible for providing exceptional support to our customers, resolving their issues, and ensuring that they have an outstanding experience with our app. You will also have the opportunity to contribute to the development of our customer support system and processes, which will serve as a foundation for future team members. At blithequark, we believe in fostering a culture of innovation and collaboration. As a member of our team, you will have the freedom to explore different aspects of the business and potentially switch roles in the future. We encourage initiative and welcome new ideas, so if you have a passion for learning and growing, you will thrive in our dynamic environment. Key Responsibilities Communicate with customers via live chat or email to resolve their issues and provide support Continuously learn about the features of our app and the broader Shopify ecosystem to provide expert guidance and support Summarize product feedback from merchants and suggest new ways of product improvement Perform non-CS related tasks, such as researching tools, writing blog posts, or creating mockups, based on your natural abilities and interests Collaborate with the team to develop and implement customer support processes and systems Provide technical documentation and articles to support our customers and internal teams Essential Qualifications To be successful in this role, you will need to possess superb written and verbal communication skills, with the ability to effectively communicate technical concepts at a high level. You should enjoy talking to people, be patient, and have a passion for solving problems. Additionally, you should be: Able to handle difficult customers (although we have very few of those) Proficient in discussing technical concepts at a high level Comfortable working with basic CSS and JS, with a willingness to learn more if needed Able to write technical documentation and articles Willing to perform non-CS related tasks and wear multiple hats in a small startup environment Able to have at least a 4-hour overlap with GMT 9am-6pm Preferred Qualifications While not essential, the following skills and experiences are highly desirable: Experience working with Shopify, especially in theme development or customization Experience working with B2B SaaS Additional languages, such as French, Spanish, or Italian Any other skills that can be beneficial to a startup, such as marketing, SEO, video editing, etc. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to a wide range of learning opportunities, including: Training and development programs to enhance your technical and soft skills Mentorship and coaching from experienced team members Opportunities to attend industry conferences and events A culture of innovation and experimentation, where you can try new things and learn from your mistakes Work Environment and Company Culture Our team at blithequark is passionate, dynamic, and committed to making a difference. We believe in fostering a culture of collaboration, innovation, and fun, where everyone feels valued and supported. As a member of our team, you can expect: A flexible and remote work environment, with the opportunity to work from anywhere A collaborative and supportive team, where everyone is willing to lend a hand A culture of recognition and reward, where your contributions are acknowledged and appreciated Access to the latest tools and technologies, to help you stay ahead of the curve Compensation, Perks, and Benefits We offer a competitive salary, which is negotiable based on your experience and qualifications. In addition to your salary, you can expect: A comprehensive benefits package, including health insurance, retirement planning, and more A generous paid time off policy, to help you recharge and relax Access to a wide range of perks, including free meals, gym memberships, and more A culture of recognition and reward, where your contributions are acknowledged and appreciated Conclusion If you are a motivated and customer-focused individual, with a passion for learning and growing, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and innovative team – apply now and take the first step towards an exciting and rewarding career at blithequark. Apply for this job