Experienced Customer Support Representative for U.S. Operations – Delivering Exceptional Service and Building Lasting Relationships with Automotive Shops

Welcome to blithequark At blithequark, we recognize that our network of shops is the backbone of our business, driving growth and success. As a customer service enthusiast, you will play a vital role in building shop loyalty and expanding our existing shop base. With a passion for solving complex problems and delivering exceptional customer service, you will thrive in this dynamic and fast-paced environment. Our team is dedicated to providing innovative, individualized solutions that meet the ever-changing needs of our shop base, and we are looking for a talented Customer Support Representative to join our team. About the Role As a Customer Support Representative at blithequark, you will be the critical touchpoint between our company and our valued shops. You will deliver effective relationship-based customer service, tackling challenges that spark your intellect, fuel your passion, and drive your professional growth. Your ability to form trusted bonds, listen attentively, and respond to shop inquiries will be essential in building lasting relationships with our shop base. This role is not your typical support role; it requires creativity, adaptability, and a willingness to design innovative solutions that meet the unique needs of our shops. Key Responsibilities Learn all about the blithequark product suite and automotive industry to provide expert support to our shops Use a relationship-based approach to deliver best-in-class service to our shops, ensuring their needs are met and exceeded Thoroughly and efficiently gather shop information, access and fulfill shop needs, educate shops where applicable, and document interactions through contact tracking Respond to shop complaints and service-related inquiries professionally and compassionately, ensuring prompt and thorough resolution Collaborate with the Customer Support Management team to successfully address escalated shop concerns and develop innovative solutions Effectively manage workload, maintain assigned schedule, and attendance standards, ensuring seamless support to our shops Professionally handle incoming requests from shops, ensuring issues are resolved promptly and thoroughly Utilize tools and resources to make informed recommendations to shops, driving process improvements and enhancing the overall shop experience Maintain a balance between company policy and shop benefit in decision-making, ensuring win-win solutions Analyze and report trends from shop feedback, identifying opportunities for process improvements and driving positive change Ensure all business-related items are successfully and professionally communicated, both internally and externally, to maintain transparency and trust Requirements To succeed in this role, you will need: 1-3 years of customer support experience in a high-volume call center environment, supporting clients by phone, email, and chat A clear, professional, friendly, and informative communication style, with the ability to adapt to different shop needs and preferences A passion for creative problem-solving and experiencing new and different challenges every day, with a willingness to think outside the box and develop innovative solutions Self-directed learning and high motivation, with a desire to continuously improve and develop your skills and knowledge The ability to thrive in a dynamic and collaborative startup environment, with comfort in ambiguity and a willingness to seize opportunities Adaptability and flexibility, with the ability to quickly adjust to changing priorities and evolving customer needs Nice-to-Haves While not essential, the following skills and experiences are highly desirable: Experience in hospitality, automotive industry, call center, or fast-paced startup, with a deep understanding of the unique challenges and opportunities in these environments Able to take direction from peers and managers, with a willingness to learn from others and contribute to a collaborative team environment The ability to speak Spanish, with the potential to support a diverse range of shops and customers A genuine appreciation for cars and/or familiarity with the automotive industry, with a passion for delivering exceptional support to our shop base What We Offer At blithequark, we are committed to supporting the well-being and success of our team members. We offer a comprehensive range of benefits, including: Medical, dental, vision, and life insurance benefits available from the 1st of the month following your hire date Short-term and long-term disability support, ensuring you are protected in case of unexpected events Employee assistance program, providing access to confidential counseling and support services Reimbursement for a personal health and wellness membership, encouraging you to prioritize your physical and mental well-being Generous parental leave, supporting you during significant life events and milestones 401(k) available upon hire, helping you plan for your future and retirement 11 paid holidays, providing opportunities for rest and relaxation throughout the year Flexible time off, allowing you to take the time you need to recharge and pursue your interests Career Growth and Development At blithequark, we are committed to supporting the growth and development of our team members. We offer a range of opportunities for learning and development, including: Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role Mentorship and coaching, providing guidance and support as you navigate your career Opportunities for advancement, with a clear path for career progression and growth A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional support to our shop base Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. We believe in: A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional support to our shop base Open communication and transparency, with regular updates and feedback to ensure everyone is informed and aligned A culture of innovation and creativity, with a willingness to think outside the box and develop new solutions A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive environment for all team members Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at blithequark, you will play a critical role in building lasting relationships with our shop base and driving the success of our business. With a comprehensive range of benefits, opportunities for career growth and development, and a positive and supportive company culture, we believe that blithequark is the ideal place to build your career and achieve your goals. Apply now to join our team and start your journey with blithequark! Apply for this job