Experienced Customer Support Representative - Intuit TurboTax Remote Opportunity: Deliver Exceptional Service and Flexibility

Join the WooHoo! Crew as a Customer Support Representative for Intuit TurboTax Are you a tech-savvy and customer-focused individual looking for a flexible and rewarding remote opportunity? Working Solutions, a leader in customer experience business process outsourcing, is seeking independent contractors to provide top-notch support to Intuit TurboTax customers from the comfort of their own homes. As a Customer Support Representative, you will have the chance to create your own schedule, work in a supportive environment, and gain valuable experience in the industry. About Working Solutions and the Intuit TurboTax Program Working Solutions has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. Our company is built on a foundation of flexibility, support, and exceptional customer service. The Intuit TurboTax program is a unique opportunity for contractors to work with a leading brand in the tax software industry, providing support to customers via phone, chat, and video chat. As a contractor, you will be responsible for helping customers with software navigation and locating previous tax returns and amendments, all while delivering an empathetic and professional approach to customer interactions. Key Responsibilities: Provide exceptional customer support to Intuit TurboTax customers via phone, chat, and video chat Assist customers with software navigation and locating previous tax returns and amendments Utilize critical thinking and multi-tasking capabilities to resolve customer issues efficiently Escalate complex issues to senior support agents or other relevant teams as necessary Maintain a friendly tone and professional demeanor in all customer interactions Work in a quiet, uninterrupted space with an organized desk area and professional appearance (if on camera) Requirements and Qualifications Essential Skills and Qualifications: Sincere desire to assist customers and provide exceptional service Tech-savvy and avid computer user with experience with software applications Ability to multi-task and navigate multiple systems simultaneously Excellent communication skills with a friendly tone and professional demeanor Valid antivirus software installed, running, and up to date on your personal computer Preferred Skills and Qualifications: Previous experience in customer support or a related field Familiarity with tax software or financial industry products Experience working in a remote or work-from-home environment Strong problem-solving and analytical skills Technology and Equipment Requirements To ensure success in this role, you will need to have the following technology and equipment: Personal computer (no tablet) with Windows 10 or Windows 11 operating system Broadband internet connection with a minimum speed of 10 MBPS Wired internet connection (no wi-fi or mobile internet) USB headset with microphone Webcam (provided by Working Solutions) Valid antivirus software installed, running, and up to date Work Environment Requirements To ensure a productive and professional work environment, you will need to: Work in a quiet, uninterrupted space Maintain an organized desk area Present a professional appearance (if on camera) Schedule and Compensation This is a seasonal contract opportunity that runs through April 15th, 2024. As an independent contractor, you will have the flexibility to create your own schedule, with available hours between 7 am and 11 pm CST, Monday - Sunday. You can earn up to $19 per hour, with contractors meeting or exceeding key metrics earning on average: $16-$19/hour during peak times (January - April) $15.60-$17.50/hour during non-peak times Benefits and Perks As a contractor with Working Solutions, you will enjoy: Flexibility to work from home and create your own schedule Opportunity to gain experience in different industries and expand your skillset Supportive environment with access to resources and tools Chance to work with a leading brand in the tax software industry Career Growth Opportunities and Learning Benefits At Working Solutions, we believe in empowering our contractors to grow and develop their skills. As a Customer Support Representative, you will have access to: Ongoing training and support to help you succeed in your role Opportunities to take on additional responsibilities and advance in your career Collaboration with experienced professionals and mentors Resources and tools to help you stay up-to-date with industry trends and best practices Work Environment and Company Culture Highlights At Working Solutions, we pride ourselves on creating a supportive and inclusive work environment. As a contractor, you can expect: A flexible and autonomous work environment that allows you to work from home A culture that values exceptional customer service and teamwork Opportunities to connect with colleagues and professionals in the industry A commitment to ongoing learning and development How to Apply If you are a motivated and customer-focused individual looking for a flexible and rewarding remote opportunity, we encourage you to apply for this exciting contract opportunity. To apply, please: Click the "Apply Now" button and complete your profile Complete an online assessment (approximately 30 minutes) Receive an invitation via email to login to our online portal and complete a technology scan and application for the contract opportunity Please note that contractors must reside in and work from the United States (except CA, NY, PA, WA) and successfully pass a criminal background check. Contractual Relationship The relationship between you and Working Solutions is a contractual relationship. As an independent contractor, you will remain responsible for your own taxes and benefits. Working Solutions will not be responsible for withholding taxes on your earnings or providing employee benefits. Conclusion We are excited to offer this unique opportunity to join our team as a Customer Support Representative for Intuit TurboTax. If you are a tech-savvy and customer-focused individual looking for a flexible and rewarding remote opportunity, we encourage you to apply. With a competitive compensation package, flexible schedule, and supportive environment, this is an opportunity you won't want to miss. Apply now and join the WooHoo! Crew! Apply for this job