Experienced Customer Support Representative – Remote Chat Support Specialist for Leading E-commerce Company

Welcome to blithequark blithequark is one of America's leading e-commerce companies, specializing in high-quality, low-cost kitchen and bathroom cabinets, sold to both retail and professional customers. Since its establishment in 2012, blithequark has been revolutionizing the way people design and renovate their kitchen and bathroom interiors. With a highly experienced team of sales and design professionals, blithequark has helped thousands of customers turn their kitchen and bathroom dreams into reality. As a rapidly growing company, we are now seeking talented and dedicated Customer Support Representatives to join our team and support our continued growth. About the Role The main focus of this role is to be an efficient and productive member of our customer service team, dealing with all customer service-related inquiries via chat. As a Chat Support Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met. Your responsibilities will include responding to product inquiries, shipping damage claims, order status updates, vendor communications, pricing calculations, and more. If you are a highly motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities: Respond to customer inquiries via chat in a timely and professional manner Provide accurate and helpful information to customers regarding products, shipping, and orders Resolve customer complaints and issues in a fair and courteous manner Collaborate with internal teams, such as sales and design, to ensure seamless customer support Stay up-to-date with product knowledge and company policies to provide exceptional customer service Meet and exceed customer satisfaction targets and performance metrics Who Are We Looking For? To succeed in this role, you will need to possess several important traits, including: Speed and a high stress threshold: You must be able to work efficiently and effectively in a fast-paced environment, handling multiple customer requests simultaneously while maintaining a high level of accuracy and attention to detail. Strong work ethic: You must be committed to providing exceptional customer service, even when it requires going above and beyond your job description. A genuine interest in and dedication to the needs of our customers is essential. Creativity: You must be able to think on your feet and come up with innovative solutions to customer inquiries and issues. A curious and proactive approach to learning and problem-solving is vital. Sales acumen: You must be passionate about helping customers find the right products and generating revenue for the business. A strong understanding of sales principles and practices is desirable. Independence: As you will be working remotely, you must be self-motivated and able to work independently with minimal supervision. You must also be comfortable with finding your own answers and solutions to problems. Thoroughness: You must be meticulous and detail-oriented, with a strong focus on accuracy and quality in your work. A spelling error or incorrect wording can have a significant impact on customer satisfaction, so you must be a wordsmith and proud of it. Essential Qualifications: 1 year of customer service experience (preferred) Fluency in English (spoken and written) Fast and confident typing skills (approx. 40-60 words per minute) Proficiency in MS Office suite (Word, Excel, Outlook) High school diploma or equivalent required Preferred Qualifications: Experience working in a remote or home-based environment Knowledge of kitchen and bathroom cabinets, design, and renovation Sales or retail experience College degree or certification in a related field (customer service, communications, marketing) What We Offer At blithequark, we offer a unique opportunity to join a fast-growing market leader in the kitchen and bathroom cabinet industry. As a member of our team, you will enjoy: A competitive hourly rate of $14.00 per hour Flexible scheduling with a variety of shift options (4-hour, 8-hour, day, evening) Opportunities for professional growth and development within the company A comprehensive benefits package, including dental, health, and vision insurance, paid time off, and on-the-job training The freedom to work from home and enjoy a better work-life balance A dynamic and supportive company culture that values teamwork, innovation, and customer satisfaction Work Environment and Company Culture At blithequark, we pride ourselves on our strong company culture and commitment to our employees. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and growth. As a remote worker, you will be an integral part of our team and will have access to regular training, feedback, and coaching to ensure your success. We also offer company getaways and social events to bring our team together and celebrate our achievements. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. As a Chat Support Representative, you will have the opportunity to learn about our products, services, and industry, and to develop your customer service, sales, and communication skills. We also offer opportunities for career advancement and professional growth within the company, so you can take your career to the next level. How to Apply If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and typing speed (in words per minute). We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Conclusion Joining blithequark as a Chat Support Representative is a great opportunity to launch or advance your career in customer service and e-commerce. With our commitment to employee growth and development, comprehensive benefits package, and dynamic company culture, you will be well-supported and empowered to succeed in this role. Don't miss out on this chance to be part of a leading company in the kitchen and bathroom cabinet industry – apply today and take the first step towards an exciting and rewarding career with blithequark! Apply for this job