Experienced Customer Support Representative – Remote Tax Software Support Specialist for Intuit TurboTax

Introduction to Working Solutions and the Opportunity Are you looking for a unique and flexible remote opportunity that allows you to utilize your technical skills and passion for customer support? Working Solutions, a leading customer experience business process outsourcing company, is seeking independent contractors to provide exceptional support to Intuit TurboTax customers from the comfort of their own homes. As a Customer Support Representative, you will have the opportunity to work with a renowned brand, expand your skill set, and enjoy the freedom of creating your own schedule. About Working Solutions and Our Culture Working Solutions has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. Our company values flexibility, empathy, and exceptional customer service. When you join our team, you will become part of the WooHoo! Crew, a community of like-minded individuals who are passionate about delivering top-notch support to our clients. We offer a supportive environment, ongoing training, and the opportunity to gain experience in different industries, making us an ideal choice for those looking to grow their careers. Job Overview and Responsibilities As a Customer Support Representative for Intuit TurboTax, you will provide support to customers via phone, chat, and/or video chat, focusing on software navigation and locating previous tax returns and amendments. Your primary responsibilities will include: Providing empathetic and professional support to customers, addressing their concerns and resolving issues in a timely and efficient manner Leveraging critical thinking and multi-tasking capabilities to navigate multiple systems and resolve complex issues Escalating issues when necessary, ensuring that customers receive the support they need Utilizing your technical skills to troubleshoot software issues and provide solutions to customers Working in a fast-paced environment, managing multiple customer interactions simultaneously Schedule and Compensation This seasonal contract runs through April 15th, 2024, with flexible schedule opportunities available. You will have the ability to create your own schedule, choosing from a variety of hours between 7 am and 11 pm CST, Monday through Sunday. Compensation for this role includes: Earning up to $19 per hour Average earnings of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times Peak rates apply from January to April Required Skills and Qualifications To be successful in this role, you will need: A sincere desire to assist customers and provide exceptional support Technical skills and experience as an avid computer user Ability to multi-task and navigate multiple systems Excellent communication skills, with a friendly tone and professional demeanor In addition to these skills, you will need to meet our technology and equipment requirements, including: A personal computer (no tablet) with Windows 10 or Windows 11 operating system A broadband internet connection with a minimum speed of 10 MBPS A wired internet connection (no wi-fi or mobile internet) Valid antivirus software installed, running, and up to date A USB headset with microphone A quiet, uninterrupted workspace with a professional appearance (if on camera) Career Growth Opportunities and Learning Benefits As a Customer Support Representative for Intuit TurboTax, you will have the opportunity to gain valuable experience in the tax software industry, expand your technical skills, and develop your critical thinking and problem-solving abilities. You will also have access to ongoing training and support, ensuring that you have the tools and resources needed to succeed in your role. Work Environment and Company Culture At Working Solutions, we value flexibility, empathy, and exceptional customer service. Our company culture is built around the principles of support, teamwork, and continuous learning. As a remote worker, you will be part of a virtual team, working together to deliver top-notch support to our clients. You will have the opportunity to connect with your colleagues, share best practices, and participate in ongoing training and development programs. Compensation, Perks, and Benefits In addition to competitive compensation, you will enjoy a range of perks and benefits, including: Flexible scheduling and the ability to create your own schedule Opportunities for career growth and professional development Access to ongoing training and support A supportive and collaborative work environment The freedom to work from home and avoid commuting hassles Conclusion and Call to Action If you are a motivated and tech-savvy individual with a passion for customer support, we encourage you to apply for this exciting opportunity. As a Customer Support Representative for Intuit TurboTax, you will have the chance to work with a renowned brand, expand your skill set, and enjoy the freedom of creating your own schedule. Don't miss out on this unique opportunity to join our team and become part of the WooHoo! Crew. Apply now and take the first step towards a rewarding and challenging career in customer support. Apply for this job