**Experienced Customer Support Specialist (Call Center) – Billing – Remote TX Area**
Join the arenaflex team, a dynamic and award-winning organization that has been consistently recognized for its achievements and culture. As a Customer Support Specialist, you will play a vital role in delivering exceptional customer experiences and providing top-notch support to our valued clients nationwide. **About arenaflex** At arenaflex, we have been dedicated to helping people reduce risk and overcome unexpected events for over 60 years. Our purpose is to provide innovative insurance solutions that make a positive impact on people's lives. We believe in being a team, working together towards a common goal, and embracing the strengths and values of each team member. Our diverse perspectives and inclusive culture enable us to serve customers from all walks of life. **Why Choose a Career at arenaflex?** We offer a unique work environment that encourages growth, teamwork, and fun. Our talented professionals are rewarded with a competitive salary, bonus potential, and a variety of benefits to help them reach their health, retirement, and professional goals. We care about our people and strive to create a workplace that is inclusive, supportive, and empowering. **Job Summary** As a Customer Support Specialist, you will be responsible for responding to various types of customer service interactions, including phone, live chat, SMS, email, social media, and more. You will utilize your basic understanding of products, services, and in-depth knowledge of policies and procedures to provide knowledgeable answers to general customer inquiries, resolve complex issues, and make sound business decisions. **Essential Job Functions** * Provide knowledgeable answers to general customer inquiries regarding their policy, billing, or claim. * Advanced inquiry interactions involving making a policy change, processing payments, changing due dates, pay plans, payment methods, portal resets/concerns, website navigation, or accepting a new claim. * Problem resolution, including investigating issues and responding to customer inquiries and requests. * Other functions may be assigned. **Education and Experience** * High School Diploma or GED equivalent * AA degree preferred * 1+ year call center and/or customer service experience * Or equivalent combination of education and experience **Knowledge and Skills** * Strong desire to provide the best customer experience * Good communication skills and the ability to interact with customers by phone, live chat, SMS, email, social media, etc. * Treat team members in a professional manner * Excellent computer skills required (Microsoft Outlook, Word) * A highly driven and self-motivated individual ready to work in a fast-paced workplace * Demonstrate ability to analyze customer needs, identify and resolve problems, and make sound business decisions **Benefits and Perks** * Competitive compensation ($17.00/hr) * Flexibility to work from anywhere in the United States for most positions * Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) * Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) * Medical, dental, vision, life, and pet insurance * 401(k) retirement savings plan with company match * Engaging work environment * Promotional opportunities * Education assistance * Professional and personal development opportunities * Company recognition program * Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more **Work Environment and Culture** At arenaflex, we value diversity, equity, and inclusion. We strive to create a workplace that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences and making a positive impact on people's lives. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Apply for this job