Experienced Customer Support Specialist for Holistic Healthcare - Revolutionizing Primary Medicine through Exceptional Client Experience

Join the Heal.me Revolution: Transforming Holistic Healthcare through Technology and Innovation The traditional medical system is struggling to meet the needs of the 65% of adults in the US suffering from chronic diseases. However, a new era of holistic healthcare is emerging, driven by educated consumers seeking more comprehensive and personalized care. As a pioneer in this space, Heal.me is at the forefront of a revolution that aims to make holistic care the new standard in primary medicine. Heal.me is a cutting-edge marketplace and SaaS booking platform that connects consumers with a vast network of holistic practitioners, including acupuncturists, chiropractors, massage therapists, nutritionists, and many more. With over 4,000 practitioners already on board and more than $3M in funding from renowned investors, we're poised to become the operating system for holistic healthcare. About the Role: Customer Support Specialist We're seeking a highly skilled and passionate Customer Support Specialist to join our customer success team. As a key member of our team, you'll play a vital role in supporting our growing community of holistic practitioners, ensuring they have an exceptional experience on our platform. This is a unique opportunity to make a meaningful impact in the lives of practitioners and consumers alike, while being part of a dynamic and innovative company that's changing the face of healthcare. Key Responsibilities: Respond to customer inquiries and resolve issues in a timely and professional manner Track client payments and ensure seamless transactions Host live onboarding and support calls over Zoom to provide personalized guidance and support Perform various ad-hoc tasks that arise in a fast-paced startup environment Collaborate with the customer success team to identify areas for improvement and implement process enhancements Essential Qualifications: Minimum 2+ years of customer support experience, with a proven track record of success A growth mindset, with a passion for continuous learning and self-improvement A genuine passion for wellness and alignment with Heal.me's mission to revolutionize holistic healthcare Sharp communication skills, with the ability to articulate complex ideas in a clear and concise manner Autonomous and self-motivated, with a "figure-it-out" attitude and a willingness to take ownership A team player, with a collaborative mindset and a commitment to supporting colleagues Preferred Qualifications: Experience in the healthcare or wellness industry, with a deep understanding of the holistic care landscape Familiarity with SaaS platforms and marketplace dynamics Previous experience working with a remote team or in a distributed work environment Skills and Competencies: To succeed in this role, you'll need to possess a unique blend of skills and competencies, including: Excellent communication and interpersonal skills A customer-centric mindset, with a focus on delivering exceptional client experiences The ability to work independently and as part of a team A proactive and adaptable approach, with a willingness to pivot in response to changing circumstances A passion for wellness and a commitment to supporting the Heal.me mission Career Growth Opportunities and Learning Benefits: At Heal.me, we're committed to supporting the growth and development of our team members. As a Customer Support Specialist, you'll have the opportunity to: Develop your skills and expertise in customer support and success Gain a deeper understanding of the holistic healthcare landscape and the role of technology in driving innovation Collaborate with a talented team of professionals who share your passion for wellness and customer-centricity Contribute to the development of new processes and initiatives that drive business growth and customer satisfaction Work Environment and Company Culture: Heal.me is a dynamic and innovative company that's dedicated to making a meaningful impact in the world. Our team is driven by a shared passion for wellness and a commitment to excellence. We value: A culture of transparency, collaboration, and open communication A growth mindset, with a focus on continuous learning and self-improvement A commitment to supporting the well-being and success of our team members A fun and dynamic work environment that encourages creativity and innovation We're a remote-friendly company with offices in Austin, and we offer a flexible work arrangement that allows team members to work from anywhere. Compensation, Perks, and Benefits: We're offering a competitive salary range of $32-36K US for this role, along with a comprehensive benefits package that includes: $300/mo wellness care stipend to support your physical and mental well-being 3x/week team breathwork sessions to promote relaxation and stress relief Holidays and 15 days PTO to ensure a healthy work-life balance Stock options to give you a stake in our company's success Join the Heal.me Movement: If you're a passionate and experienced Customer Support Specialist who's committed to delivering exceptional client experiences, we want to hear from you. Join our team and be part of a revolution that's changing the face of healthcare. Apply now to become a key member of our customer success team and help us drive growth, innovation, and customer satisfaction. To learn more about Heal.me and our mission, visit our website at or follow us on social media: Twitter, Facebook, and LinkedIn. We're excited to welcome you to our team and look forward to receiving your application! Apply for this job