Experienced Customer Support Specialist – Live Chat and Telephone Service Representative for Home Improvement Products and Services

Welcome to arenaflex: Empowering Careers and Enhancing Lives arenaflex is a leading retailer in the home improvement industry, dedicated to providing top-notch products and services for maintenance, repair, remodeling, home decorating, and property maintenance. With a wide range of categories including appliances, bathroom, building supply, electrical, flooring, hardware, paint, kitchen, plumbing, lighting & fans, outdoor living, windows, and doors, we cater to the diverse needs of our customers. Founded in 1946 and headquartered in Mooresville, NC, arenaflex has established itself as a trusted brand, committed to improving the lives of our customers and associates alike. Our Culture and Values At arenaflex, we believe that our associates are the backbone of our organization. We strive to create a work environment that is inclusive, supportive, and conducive to growth. Our teams are dedicated to working together, not only to achieve our business goals but also to make a positive impact on our local communities. We invest in projects, provide hands-on support, and donate millions of dollars annually to our neighborhoods, demonstrating our commitment to giving back. We understand that life and career are equally important, and we aim to provide a balance that allows our associates to thrive in both aspects. Job Overview We are seeking an experienced Customer Support Specialist to join our team, responsible for providing exceptional live chat and telephone support to our customers. As a key member of our customer service team, you will engage with customers, answer questions, provide information, and address concerns in a professional and efficient manner. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities: Engage with customers through live chat to answer questions, provide information, and address concerns in a timely and professional manner Troubleshoot and resolve customer issues efficiently, ensuring that all interactions are handled with empathy and understanding Strive to exceed customer expectations, leaving a positive impression with every interaction and promoting customer loyalty Maintain detailed and accurate records of customer interactions for reference and analysis, using our CRM system to track customer history and preferences Collaborate with other teams, such as sales and product support, to ensure that customer issues are resolved promptly and effectively Stay up-to-date with our products and services, attending training sessions and workshops to enhance your knowledge and skills Requirements and Skills: To be successful in this role, you should have: Proven customer support experience or experience as a client service representative, preferably in a retail or home improvement environment Strong phone contact handling skills, with the ability to remain calm and composed under pressure Excellent active listening skills, with the ability to understand and respond to customer concerns Familiarity with CRM systems and practices, with the ability to learn and adapt to new technologies Excellent communication and presentation skills, with the ability to articulate complex information in a clear and concise manner Ability to multi-task, prioritize, and manage time effectively, with a strong focus on meeting deadlines and achieving targets High school diploma or equivalent, with a strong foundation in English and mathematics Preferred Qualifications: While not essential, the following qualifications are desirable: Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing circumstances Knowledge of home improvement products and services, with a strong understanding of customer needs and preferences Experience working with CRM systems, such as Salesforce or similar platforms Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex customer issues Ability to work flexible hours, including evenings and weekends, to meet the needs of our customers Career Growth and Development At arenaflex, we are committed to the growth and development of our associates. We offer a range of training programs, workshops, and career development opportunities to help you enhance your skills and advance your career. Our goal is to provide a supportive and inclusive work environment that allows you to thrive and reach your full potential. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on teamwork and customer satisfaction. We believe in recognizing and rewarding outstanding performance, with a range of incentives and benefits to motivate and inspire our associates. Our company culture is built on a foundation of respect, empathy, and inclusivity, with a strong commitment to diversity and equal opportunities. Compensation and Benefits We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide a range of perks and incentives, such as employee discounts, recognition programs, and career development opportunities. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at arenaflex, you will have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Join our team today and become part of a dynamic and supportive work environment that values and rewards outstanding performance. Apply for this job