Experienced Customer Support Specialist – Remote Chat Agent for Vision Care Leader

Introduction to arenaflex arenaflex is a pioneering force in the vision care industry, dedicated to making high-quality vision care accessible and affordable for everyone. As a leader in innovative products and services, we have built a reputation for putting our customers first and empowering our employees to deliver exceptional service. With a strong foundation in customer satisfaction and employee engagement, we are now seeking a talented and motivated Chat Support Specialist to join our team. About the Role We believe that ordering and obtaining contact lenses should be a seamless and affordable experience. Our rockstar agents are known for going above and beyond to wow our customers, and we are looking for someone who shares this passion for delivering exceptional customer service. As a Chat Support Specialist at arenaflex, you will be the face of our company, interacting with customers through our LiveEngage platform and providing top-notch support to ensure their needs are met. Key Responsibilities Answer 2-3 incoming chats using our LiveEngage platform, providing timely and effective solutions to customer inquiries Consult customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell and cross-sell relevant products Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment, including one-on-one meetings, team meetings, and team chats Provide exceptional customer service in a fast-paced, dynamic environment, resolving problems and creating a positive customer experience Maintain high performance metrics, including revenue per call, quality, availability, and dependability, and continuously strive for improvement Embody our company values: Big Hearted, Unconventional, Tenacious, and Better Together, in every interaction with customers and colleagues Essential Qualifications High school diploma or equivalent experience 2-3 years minimum customer service experience, with a proven track record of delivering exceptional service Great typing skills, with a minimum of 40 words per minute, and technical proficiency in using computer systems and software Reliable internet connection, with speeds of 20 mbps download and 10 mbps upload, or better, and a private, dedicated workspace that promotes confidentiality Positive, driven, and solution-oriented mentality, with a strong ability to work independently and as part of a team Ability to work a variety of shifts, including weekends, and maintain a high level of availability and dependability Preferred Qualifications Previous experience working in a remote or virtual environment, with a proven ability to self-motivate and manage time effectively Experience with LiveEngage or similar chat platforms, and a strong understanding of customer service principles and practices Ability to speak multiple languages, with a focus on languages commonly spoken in our customer base Previous experience working in the vision care industry, with a strong understanding of contact lenses and related products Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including bi-annual performance reviews, monthly performance bonuses, and ownership of your development with support from leaders dedicated to fostering growth. Our goal is to help you achieve your career goals and continuously improve your skills and knowledge. Work Environment and Company Culture arenaflex is a dynamic and innovative company, with a strong focus on customer satisfaction and employee engagement. We believe in creating a safe, respectful, and inclusive work environment, where everyone feels valued and supported. Our company culture is built on our values of Big Hearted, Unconventional, Tenacious, and Better Together, and we are looking for someone who shares these values and is passionate about delivering exceptional customer service. Compensation and Benefits We offer a competitive compensation package, including a starting base pay of $15.00 per hour, plus bonus potential of up to $6/hr. Our benefits package includes amazing medical, dental, and vision coverage, 401(k) match, free eye exams for your immediate family and dependents, and deep discounts on contact lenses, glasses lenses, and glasses frames. We also offer tuition reimbursement for eligible courses, to help you achieve your career goals. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Chat Support Specialist at arenaflex, you will be part of a dynamic and innovative team, dedicated to making a difference in the lives of our customers. Don't miss out on this chance to join our team and take your career to the next level. Apply today and become part of the arenaflex family! Approved Remote Working Locations We are currently accepting applications from candidates who reside in the following states: Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia. If you are a resident of one of these states, we encourage you to apply for this exciting opportunity. Equal Opportunity Employer arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodation to individuals with disabilities, to ensure equal access to employment opportunities. If you require accommodation, please contact us to discuss your needs. Apply for this job