Experienced Customer Support Specialist – Remote Chat Support and Customer Service Representative for Vision Care Industry Leader

Introduction to blithequark At blithequark, we are revolutionizing the vision care industry by making it simpler, easier, and more accessible for people to get the care they need. As a leader in the industry, we have built a legendary culture that prioritizes customer satisfaction and employee engagement. Our goal is to empower our people to solve problems without needing permission, and we have achieved remarkable success in doing so. With a reputation for innovation and customer-centricity, we are now seeking a talented and motivated Chat Support Specialist to join our team. Why Join blithequark? At blithequark, we believe that ordering and obtaining contact lenses should be a seamless and affordable experience. Our rockstar agents are known for going above and beyond to wow our customers, and we are looking for someone who shares this passion for delivering exceptional customer service. As a Chat Support Specialist, you will have the opportunity to work remotely from approved states, with a flexible schedule that includes shifts between 5 AM and 11 PM MST. You will also receive comprehensive training, a competitive starting base pay of $15.00 per hour, and bonus potential of up to $6/hr. Key Responsibilities Answer 2-3 incoming chats using our LiveEngage platform, providing top-notch customer service in a fast-paced, dynamic environment Consult customers on enhancing the value of their contact lens purchase, identifying and resolving problems in a way that creates a positive customer experience Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including one-on-one meetings, team meetings, and team chats Maintain high performance metrics, including revenue per call, quality, availability, and dependability, while living our company values: Big Hearted, Unconventional, Tenacious, Better Together Essential Qualifications High school diploma or equivalent experience 2-3 years minimum customer service experience Great typing skills (at least 40 words per minute) and technical proficiency Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better A private, dedicated workplace, free from interruption or distraction that promotes confidentiality Positive, driven, and solution-oriented mentality Ability to show up to work on time and work your scheduled shift Preferred Qualifications Previous experience in a remote or virtual work environment Familiarity with LiveEngage or similar chat platforms Knowledge of the vision care industry or contact lens products Experience with performance metrics and quality assurance Career Growth and Development At blithequark, we are committed to fostering growth and development in our employees. You will have access to bi-annual performance reviews, monthly performance bonuses for those who qualify, and ownership of your development with support from leaders dedicated to your success. We believe in providing a safe, respectful, and inclusive work environment that allows you to thrive and reach your full potential. Work Environment and Company Culture Our company culture is built on the values of being Big Hearted, Unconventional, Tenacious, and Better Together. We prioritize customer satisfaction, employee engagement, and innovation, and we are looking for someone who shares these values. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer service and making a difference in the vision care industry. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting base pay of $15.00 per hour, bonus potential of up to $6/hr, and amazing medical, dental, and vision coverage. You will also receive a 401(k) match, free eye exams for your immediate family and dependents, deep discounts on contact lenses, glasses lenses, and glasses frames, and tuition reimbursement for eligible courses. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Chat Support Specialist. With a competitive compensation package, comprehensive training, and a supportive work environment, this is an opportunity you won't want to miss. Apply today to become a part of our amazing company and culture, and take the first step towards a rewarding and challenging career in the vision care industry. Approved Remote Working Locations We are currently accepting applications from candidates who reside in the following states: Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia. Equal Opportunity Employer blithequark is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply for this job