Experienced Customer Support Specialist – Remote Chat Support and Customer Service Representative for Vision Care Leader

Introduction to blithequark At blithequark, we are revolutionizing the way people access vision care, making it simpler, easier, and more accessible than ever before. As a leader in the industry, we pride ourselves on our award-winning culture, innovative products, and commitment to putting the customer first. With a history spanning almost 30 years, we have built a reputation for excellence and continue to push the boundaries of what is possible in the world of vision care. As part of the blithequark team, you will be joining a dynamic and pioneering company that is dedicated to making a difference in the lives of our customers. We believe in empowering our people to solve problems, think outside the box, and go above and beyond to deliver exceptional customer service. If you are a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you. Why You'll Love This Job As a Chat Support Specialist at blithequark, you will have the opportunity to work remotely from approved states, with a flexible schedule that includes shifts between 5 AM and 11 PM MST. You will be part of a rockstar team of agents who are dedicated to delivering top-notch customer service and making a real difference in the lives of our customers. Our company culture is built on a set of core values that include being Big Hearted, Unconventional, Tenacious, and Better Together. We believe in fostering a safe, respectful, and inclusive work environment that allows our employees to thrive and grow. With monthly performance bonuses, bi-annual performance reviews, and ownership of your development, you will have the opportunity to take your career to the next level and achieve your goals. Key Responsibilities As a Chat Support Specialist, your key responsibilities will include: Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform, providing exceptional customer service and support to our customers. Consulting customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell and cross-sell relevant products and services. Proactively communicating and engaging with your manager and team members to ensure success in a virtual work environment, including one-on-one meetings, team meetings, and team chats. Providing top-notch customer service in a fast-paced, dynamic environment, identifying and resolving problems in a way that creates a positive customer experience. Maintaining high performance metrics, including revenue per call, quality, availability, and dependability, and living our company values in every interaction with customers and colleagues. Essential Qualifications To be successful in this role, you will need: A high school diploma or equivalent experience, with a minimum of 2-3 years of customer service experience. Great typing skills, with a minimum of 40 words per minute, and technical proficiency in using computer systems and software applications. A reliable internet connection, with speeds of 20 mbps download and 10 mbps upload, or better, and a private, dedicated workspace that is free from interruption or distraction. A positive, driven, and solution-oriented mentality, with the ability to work independently and as part of a team. The ability to show up to work on time and work your scheduled shift, with a flexible and adaptable approach to changing circumstances and priorities. Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience working in a remote or virtual environment, with a proven track record of success in a similar role. Knowledge of the vision care industry, with a understanding of contact lenses, glasses, and other related products and services. Experience using the LiveEngage (LivePerson) platform, or similar chat software, with a strong understanding of how to use technology to deliver exceptional customer service. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Strong problem-solving and analytical skills, with the ability to identify and resolve problems in a way that creates a positive customer experience. The ability to work in a fast-paced, dynamic environment, with a flexible and adaptable approach to changing circumstances and priorities. A strong understanding of our company values, with the ability to live these values in every interaction with customers and colleagues. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. With a range of training and development opportunities, including monthly performance bonuses and bi-annual performance reviews, you will have the chance to take your career to the next level and achieve your goals. Our company culture is built on a set of core values that include being Big Hearted, Unconventional, Tenacious, and Better Together. We believe in fostering a safe, respectful, and inclusive work environment that allows our employees to thrive and grow. With ownership of your development, you will have the opportunity to take control of your career and achieve your goals. Work Environment and Company Culture At blithequark, we pride ourselves on our award-winning culture, which is built on a set of core values that include being Big Hearted, Unconventional, Tenacious, and Better Together. We believe in fostering a safe, respectful, and inclusive work environment that allows our employees to thrive and grow. Our company culture is dynamic and pioneering, with a focus on innovation and customer service. We believe in empowering our people to solve problems, think outside the box, and go above and beyond to deliver exceptional customer service. With a range of perks and benefits, including amazing medical, dental, and vision coverage, 401(k) match, and free eye exams for your immediate family and dependents, you will have the opportunity to enjoy a rewarding and fulfilling career with blithequark. Compensation, Perks, and Benefits As a Chat Support Specialist at blithequark, you will enjoy a range of perks and benefits, including: Starting base pay of $15.00 per hour, with bonus potential of up to $6/hr. Amazing medical, dental, and vision coverage, with a range of options to suit your needs. 401(k) match, with a generous contribution to help you save for your future. Free eye exams for your immediate family and dependents, with deep discounts on contact lenses, glasses lenses, and glasses frames. Tuition reimbursement for eligible courses, with a range of training and development opportunities to help you grow and develop in your career. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you. As a Chat Support Specialist at blithequark, you will have the opportunity to work remotely from approved states, with a flexible schedule and a range of perks and benefits. With a dynamic and pioneering company culture, a commitment to innovation and customer service, and a range of training and development opportunities, you will have the chance to take your career to the next level and achieve your goals. So why not apply today to become a part of our amazing company and culture? With a strong focus on diversity and inclusion, we welcome applications from individuals of all backgrounds and experiences. Don't miss out on this exciting opportunity to join the blithequark team and start your new career as a Chat Support Specialist. Apply for this job