**Experienced Customer Support Specialist – Remote Opportunity in Lithuania**

Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist. As a key member of our Samsung team, you will play a vital role in providing top-notch support to clients across Lithuania and beyond. **About blithequark** blithequark is a global business outsourcing company that offers a wide range of services to help businesses thrive. With a strong focus on innovation and customer satisfaction, we strive to create a work environment that is inclusive, supportive, and empowering. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and contribute to the success of our clients. **The Role** As a Customer Support Specialist at blithequark, you will be responsible for providing exceptional support to Samsung's clients through various communication channels, including phone, email, and chat. Your primary duties will include: * Answering incoming calls, emails, and chats in Lithuanian and Russian, and providing technical and non-technical assistance to customers * Developing efficient and satisfying solutions to customer inquiries, while ensuring that all interactions are respectful and professional * Collaborating with colleagues and managers to resolve complex issues and improve customer satisfaction * Staying up-to-date with product knowledge and technical information to provide accurate and helpful support **Requirements** To succeed in this role, you will need to possess: * Fluency in Lithuanian (C1) and a good command of Russian and English (B2) * Previous experience in customer service, preferably in a call center environment (although not essential, as we offer comprehensive training and coaching) * Excellent communication and problem-solving skills, with a strong ability to work under pressure and meet deadlines * A positive and empathetic attitude, with a passion for delivering exceptional customer experiences **What We Offer** As a valued member of our team, you can expect: * A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00 * An hourly rate of €8.03 to €8.56 (during the trial period and after) * Performance-based bonuses and opportunities for career growth and development * A supportive team environment, with fantastic colleagues and managers who are dedicated to helping you succeed * Real opportunities to learn and grow, with access to training and coaching programs to help you excel in your role **Career Growth Opportunities** At blithequark, we believe in investing in our people and helping them achieve their full potential. As a Customer Support Specialist, you will have the opportunity to: * Develop your skills and knowledge in customer service, technical support, and product knowledge * Take on new challenges and responsibilities, with opportunities to move into leadership roles or specialized areas of the business * Collaborate with colleagues and managers to drive innovation and improvement in our services and processes * Participate in training and development programs to enhance your skills and stay up-to-date with industry trends and best practices **Work Environment and Company Culture** At blithequark, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. Our company culture is built on the following values: * Respect: We value and respect each other's differences and perspectives. * Innovation: We encourage creativity, experimentation, and continuous improvement. * Collaboration: We work together as a team to achieve our goals and deliver exceptional results. * Excellence: We strive for excellence in everything we do, from our services to our relationships with clients and colleagues. **Compensation, Perks, and Benefits** As a valued member of our team, you can expect: * Competitive hourly rates and performance-based bonuses * Opportunities for career growth and development * Comprehensive training and coaching programs * A supportive team environment and collaborative work culture * Flexible working arrangements, including remote work options * Access to employee benefits, including health insurance, retirement plans, and paid time off **How to Apply** If you are passionate about delivering exceptional customer experiences and resolving technical issues with ease, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team at blithequark! **Application Details** * Job Title: Customer Support Specialist * Location: Remote work from home in Lithuania * Employment Type: Permanent, with a 3-month trial period * Working Hours: Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift) * Start Date: As soon as possible during September 2024 * Language Requirements: Lithuanian (C1), Russian, and English (B2) * Time Type: Full-time We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we strive to provide equal employment opportunities for all candidates, regardless of their background, culture, or identity. Apply for this job