Experienced Director of Strategy and Operations Customer Experience – Leading Process Improvements and Operational Excellence in a Dynamic Remote Environment

Introduction to arenaflex arenaflex is a pioneering force in its industry, dedicated to delivering exceptional customer experiences through innovative strategies and operational excellence. As a leader in its field, arenaflex recognizes the importance of seamless operations in driving business success. To further enhance its operational capabilities, arenaflex is seeking an experienced and visionary Director of Strategy and Operations Customer Experience to join its team. This key role will be responsible for managing day-to-day store processes, providing strategic operational expertise, and driving process improvements to elevate customer experience and operational efficiency. Job Overview The Director of Strategy and Operations Customer Experience will play a pivotal role in arenaflex's operational strategy team, offering expertise and input on the deployment of strategic projects. This individual will be responsible for assessing project needs, aggregating data, making informed suggestions, and monitoring project impacts on operational areas of expertise. As a strategic and proactive thinker, the Director will identify new ideas and opportunities to improve current operational processes, contributing to the company's mission of delivering exceptional customer experiences. Key Responsibilities Partner with cross-functional teams across arenaflex to ensure operational areas are considered in project plans, fostering a collaborative and integrated approach to operational excellence. Coordinate the responsibilities of Operations Managers and Analysts, supporting and partnering with the Operations Strategy Team to develop, staff, pilot, and implement process improvements within stores. Oversee the overall project workflow and rollout schedule in regard to operational areas, ensuring timely and effective implementation of process improvements. Measure the impact of changes and new projects on operational areas, using data-driven insights to inform strategic decisions and drive continuous process improvement. Remain up-to-date on operational areas of expertise, meeting requests for improvement and practicing continuous process improvement to stay ahead of industry trends and customer expectations. Partner with Field Implementation Managers to establish project metrics and tollgates in relation to operational expertise, ensuring alignment and accountability across teams. Utilize expertise in strategic thinking and process design to drive successful improvements in operational areas, focusing on quick implementation and return on investment to maximize business impact. Evaluate the needs of multiple project requests and their impact on operational areas, aggregating data gathered by Operations Analysts to ensure project needs are met and operational efficiency is optimized. Select, develop, and motivate assigned staff, providing leadership and guidance to ensure the success and growth of team members. Leadership and Team Management The Director of Strategy and Operations Customer Experience will typically have direct and indirect reports, including professionals and support associates. This role requires strong interpersonal skills for dealing with sensitive or controversial situations, as well as the ability to consider new approaches within general policies and short-term goals when solving problems. The Director will be expected to provide infrequent status reports to management, ensuring transparency and accountability in their leadership role. Travel and Physical Requirements This role typically requires overnight travel less than 10% of the time, with most time spent sitting in a comfortable position and opportunities to move about. On rare occasions, there may be a need to move or lift light articles. The Director will work in a comfortable environment but may be exposed to factors causing moderate physical discomfort, such as dust, fumes, or odors. Qualifications and Competencies To be successful in this role, the Director of Strategy and Operations Customer Experience should possess: Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. A bachelor's degree program or equivalent degree in a field of study related to the job. At least 8 years of work experience, with a preferred 4 years of management experience at arenaflex. Preferred Qualifications: MBA Degree preferred. Proven financial analysis and business acumen. Strong understanding of Operations and area of expertise. Able to easily influence others. Strong analytical and problem-solving skills. Excellent skills in communication and leveraging partnerships to benefit project objectives. Proven track record in management and leadership skills. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Director of Strategy and Operations Customer Experience, you will have access to opportunities for professional development, training, and mentorship. Our goal is to help you succeed in your role and advance your career, while contributing to the success of our organization. Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and continuous learning, where employees feel empowered to share their ideas and contribute to the company's mission. As a remote team member, you will be part of a dynamic and distributed workforce, with opportunities to connect with colleagues and leaders across the organization. Compensation and Benefits arenaflex offers a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to the company. Our benefits package includes comprehensive health insurance, retirement savings plans, and paid time off, among other benefits. We also offer opportunities for professional development, training, and education assistance to help you grow in your career. Conclusion If you are a strategic and proactive leader with a passion for operational excellence and customer experience, we encourage you to apply for the Director of Strategy and Operations Customer Experience role at arenaflex. This is an exciting opportunity to join a dynamic and innovative company, where you can make a meaningful impact on our operations and contribute to the success of our organization. Apply now to take the first step in your journey with arenaflex! Apply for this job