**Experienced External Support Engineer – Content Tools and Workflow Specialist at blithequark**

Are you a tech-savvy individual with a passion for delivering exceptional support and driving innovation? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a leading innovator in the entertainment industry, where we're seeking an Experienced External Support Engineer to join our team. As an External Support Engineer at blithequark, you'll play a critical role in bridging the gap between our content creation teams and the tools engineering team. You'll be the first point of contact for content teams when they encounter issues with our tools, and you'll work closely with the tools team to resolve these issues quickly and efficiently. Your expertise will be essential in creating reference materials, providing training, and advocating for tools and workflow improvements that benefit our external teams. **About blithequark** blithequark is a cutting-edge entertainment company that's revolutionizing the way we consume content. With a commitment to innovation and excellence, we're constantly pushing the boundaries of what's possible in the entertainment industry. Our team is made up of passionate, talented individuals who are dedicated to delivering exceptional experiences for our users. If you're looking for a challenging and rewarding career with a company that's truly making a difference, then blithequark is the perfect fit for you. **Key Responsibilities** As an External Support Engineer at blithequark, your key responsibilities will include: * Providing technical support to content/external teams in regards to use of content tools * Creating reference materials and providing training to get external teams up to speed with the toolset * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA * Advocating for tools, workflow improvements, and suggestions from external teams * Partnering with other engineers to develop tools and processes that improve efficiency and quality * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion * Exemplifying reliability, accountability, and professionalism in all work-related interactions **Essential Qualifications** To succeed in this role, you'll need: * A strong understanding of C# code and experience with Unity 3D game and tool development * Excellent written and verbal communication skills, including the ability to work with external partners * A positive attitude and the ability to receive and provide objective and constructive feedback * Excellent organization skills and the ability to prioritize and manage numerous requests simultaneously * Self-motivation and a strong work ethic * Experience supporting a live service or tool environment * Familiarity with Jira, Confluence, or other defect tracking software * iOS and Android mobile development experience (a plus) **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * A degree in Computer Science or a related field * 5 years' experience in delivering production-level code in a professional environment * Experience working in a remote or distributed team environment **Work Environment and Culture** As a remote employee at blithequark, you'll have the flexibility to work from anywhere, at any time, as long as you're available during our core hours of 10:00am to 6:00pm CST. Our team is passionate, collaborative, and dedicated to delivering exceptional results. We prioritize work-life balance, offer flexible working arrangements, and provide a comprehensive benefits package to support your physical and mental well-being. **Compensation and Benefits** At blithequark, we believe in compensating our employees fairly and competitively. Our salary range for this role is typically between $150,000 and $325,000, depending on your specific job family, background, skills, and experience. We also offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) matching program * Flexible paid time off * Professional development opportunities * Access to the latest technology and tools * A dynamic and supportive work environment **How to Apply** If you're a motivated and talented individual who is passionate about delivering exceptional support and driving innovation, then we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Note** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Join Our Team at blithequark Are you ready to take your career to the next level and join a dynamic, innovative team that's making a real difference in the entertainment industry? Apply now to become an External Support Engineer at blithequark and discover a world of opportunities and challenges that will inspire and motivate you to deliver your best work. About blithequark blithequark is a leading innovator in the entertainment industry, dedicated to delivering exceptional experiences for our users. With a commitment to innovation and excellence, we're constantly pushing the boundaries of what's possible in the entertainment industry. Our Culture Our team is passionate, collaborative, and dedicated to delivering exceptional results. We prioritize work-life balance, offer flexible working arrangements, and provide a comprehensive benefits package to support your physical and mental well-being. Our Benefits * Medical, dental, and vision insurance * 401(k) matching program * Flexible paid time off * Professional development opportunities * Access to the latest technology and tools * A dynamic and supportive work environment How to Apply If you're a motivated and talented individual who is passionate about delivering exceptional support and driving innovation, then we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. Equal Employment Opportunity blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment. Apply for this job