**Experienced Full Stack Customer Service Representative – Remote Payments and Digital Strategy Team**

Are you ready to embark on an exciting journey with a world-renowned airline and financial institution? Look no further than arenaflex, where you'll have the opportunity to develop your skills, advance your career, and enjoy a work-life balance that's second to none. As a member of our Payments and Digital Strategy team, you'll play a vital role in ensuring the smooth operation of our credit union's daily activities, including check processing, object processing, direct deposits, and budget transfers. **Why Join arenaflex?** At arenaflex, we're passionate about providing exceptional customer service and creating a positive experience for our members. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your commitment to excellence. Our team is dedicated to delivering innovative solutions that meet the evolving needs of our members, and we're always looking for talented individuals to join our ranks. **Job Responsibilities:** As an Experienced Full Stack Customer Service Representative, you'll be responsible for a wide range of tasks, including: * Completing data access and balancing tasks * Coordinating return objects with contributors, vendors, the Federal Reserve Bank, and other institutions * Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing * Working member cases/assignments * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and accurate processing of international and domestic budget transfer requests * Researching and verifying incoming and outgoing budget transfer information * Communicating with vendors to process budget transfers * Understanding and being familiar with outgoing and incoming budget transfer laws * Depositing check returns, reviewing member returned checks on draft changes, processing member checks, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need for Success:** To be successful in this role, you'll need: * A high school degree or equivalent * Intermediate Excel and Word experience * A minimum of 1-2 years of customer service or banking experience * Previous experience with Episys/Symitar and processing wires * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Ability to prioritize tasks and meet deadlines in a fast-paced environment * Ability to maintain a high level of accuracy and attention to detail * Ability to work extended hours as needed to support business needs * Ability to maintain a positive and professional attitude in a dynamic work environment **What You'll Get:** As a member of our team, you'll enjoy a range of benefits, including: * Competitive hourly rate of $22-35/hour * Opportunities for career growth and professional development * Comprehensive health benefits, including medical, dental, and vision coverage * 401(k) program with company match * Employee Assistance Program * Discounts on hotels, cars, cruises, and other travel-related expenses * Opportunities to participate in our wellness programs and employee recognition initiatives * A dynamic and inclusive work environment that values diversity and promotes a positive work-life balance **About arenaflex:** arenaflex is a world-renowned airline and financial institution that's committed to providing exceptional customer service and creating a positive experience for our members. We're passionate about innovation and are always looking for talented individuals to join our team. Our team is dedicated to delivering innovative solutions that meet the evolving needs of our members, and we're always looking for talented individuals to join our ranks. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and skills. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer that's committed to creating a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and are committed to providing equal employment opportunities to all applicants. **Work Environment:** Our team is based in Texas, USA, and we offer a range of benefits and perks that support a positive work-life balance. We're committed to creating a dynamic and inclusive work environment that values diversity and promotes a positive work-life balance. **Remote Work Opportunities:** As a remote worker, you'll have the flexibility to work from home and enjoy a range of benefits, including: * Flexible scheduling * Reduced commuting time and expenses * Increased productivity and work-life balance * Opportunities to work with a talented team of professionals who share your commitment to excellence **What's Next:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and skills. **Apply Now:** Apply Job! Apply for this job