**Experienced Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center**

At arenaflex, we're dedicated to providing top-notch medical products and services that empower patients to manage their health and treatment at home. As a national leader in the home medical equipment industry, we're committed to delivering exceptional customer care through hundreds of locations across 45 states. Our team is passionate about making a difference in the lives of our patients, and we're seeking a talented and compassionate individual to join our Sleep Central Inbound Call Center as a Sleep Therapy Inbound Customer Service Representative. **Overview and Responsibilities** We're looking for a dedicated and customer-focused professional to serve as the first point of contact for our Sleep Therapy patients. As a Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring the accuracy and quality of patient data, while providing exceptional customer service and support. Your primary responsibilities will include: * Verifying and entering correct patient demographics, payer, and physician-related information * Processing new order intake, including product selection and utilization guidelines * Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance * Providing product expertise on various mask interfaces and assisting with basic mask fit issues * Serving as a patient advocate to resolve questions or concerns * Collecting patient data and inputting information into e-Intake * Completing thorough verification for products and services * Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Making outbound calls as needed to collect patient data * Managing all aspects of initial intake via high-volume inbound phone calls * Processing related patient paperwork if assigned * Processing tickets to ensure timely fulfillment of product orders **Essential Duties and Responsibilities** * Acts as patient advocate to resolve questions or concerns * Collects patient, source information and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of current products and services offered by the company * Makes outbound calls as needed to collect patient data * Manages all aspects of initial intake via high volume inbound phone calls * Processes related patient paperwork if assigned * Processes tickets to ensure timely fulfillment of product orders * Prompt and regular attendance is required * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input * Performs other duties as assigned **Qualifications** Employment is contingent on: * Background investigation (company-wide) * Drug screen (when applicable for the position) * Basic Computer and Basic Internet skills test along with a Typing test * Valid driver's license in state of residence with a clean driving record (when applicable for the position) **Education and/or Experience** * High school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in medical field and administrative record management * Strong customer service background **Skills, Knowledge, and Abilities** * Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner * Helpful, knowledgeable, and polite while maintaining a positive attitude * Interpret a variety of instructions in a variety of communication mediums * Knowledge of billing reimbursement and insurance policies and requirements preferred * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices preferred * Maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-task along with attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of a team **Physical Demands** * Lift minimum of 10lbs * Prompt and regular attendance is required * Requires close vision to small print on computer and/or paperwork * Requires sitting, walking, standing, talking, or listening **Machines, Equipment, and Technical Abilities** * Email transmission and communication * Internet navigation and research * Microsoft applications including but not limited to Word, Excel (spreadsheets), etc. * Office equipment; fax machine, copier, printer, phone, and computer **Rotech Information** * Benefits: + 401k + Medical, Dental, and Vision + Life Insurance and Disability + Generous Paid Time Off and Paid Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position) * Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. * To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. * We appreciate your interest in arenaflex Healthcare Inc. **Equal Opportunity Employer** arenaflex Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. **Apply Today!** Apply Job! Apply for this job