**Experienced Full Stack Customer Success Director – Consumer Industry Vertical**

At blithequark, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. With a Winning Culture that drives our teams of innovators, we champion diversity of thought and ideas, behave like leaders regardless of title, commit to achieving ambitious goals, and love celebrating our wins – big and small. Our customers rank among the who's who in the Fortune 50. With a global presence, we have 2,400+ companies relying on our best-in-class platform, including Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. Our Winning Culture is the engine that drives our teams, and we are committed to our customers' success. As a highly driven and dynamic Customer Success Director, you will be responsible for managing a team of 3-5 field resources and overseeing a strategic set of customers within the Consumer industry vertical. You will be a front-line leader, reporting directly to the AVP of Customer Success for the Consumer industry vertical, and will work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved. **Key Responsibilities:** - Execute the overall company and Customer Success strategy to deliver business critical outcomes related to customer acquisition, implementation, adoption, and expansion. - Lead and coach your team to achieve quarterly business goals and drive key performance metrics, including best-in-class retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base. - Provide weekly and monthly business forecasts related to these key metrics, with emphasis on rigorous inspection to drive forecast accuracy. - Serve as a client-facing champion and foster senior-level customer relationships across your book of business, operating with a strong go-to-market (GTM) and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships. - Ensure the execution of key business excellence programs that are designed to ensure successful Anaplan implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions. **Essential Qualifications:** - Proven track record of success as a top performer in a SaaS environment. - Strong business acumen, with exceptional written and verbal communication skills and the ability to interface and influence senior executives. - Financial expertise, with knowledge of business, finance, accounting, and strategy. - Analytical skills, with the ability to consistently reprioritize and execute with speed and precision. - Collaboration skills, with the ability to work with 3rd party consulting partners to support customer engagements. - Leadership skills, with the ability to define clear objectives, communicate goals, and hold others accountable. - Industry knowledge, with well-informed and educated insights on industry trends and events. - Financial analysis skills, with the ability to read and interpret financial results from 10K and other publicly available sources. - Values-driven, with a commitment to diversity, equity, inclusion, and belonging. **Preferred Qualifications:** - Experience negotiating commercial agreements for software and related services, with the ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively. - Knowledge of business planning and forecasting practices. - Strong customer management skills, with executive-level communication experience. - People development skills, with experience cultivating talent. - Technical proficiency, with knowledge of agile software implementation methodologies. **Experience:** - Minimum five years of experience working in SaaS, with 3-5 years of prior management experience. - Bachelor's degree, with a focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance. MBA a plus. - Customer success-oriented background, ideally with supporting enterprise performance management (EPM), multi-dimensional modeling platforms, or another leading SaaS provider. **Work Environment and Company Culture:** - Travel (up to 50%) is expected, largely within region. - We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. - We are committed to a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. **Compensation, Perks, and Benefits:** - Competitive salary and bonus structure. - Comprehensive benefits package, including medical, dental, and vision insurance. - 401(k) matching program. - Paid time off and holidays. - Professional development opportunities. - Collaborative and dynamic work environment. **How to Apply:** If you are a highly driven and dynamic leader with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your experience and qualifications. We look forward to hearing from you! 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