**Experienced Full Stack Customer Success Manager – Bilingual, Spanish or Portuguese**

Are you a driven, bilingual (Spanish or Portuguese) Customer Success Manager looking for a new challenge in the fast-paced world of cybersecurity? Do you thrive in a supportive yet independent work environment where you can grow and develop your skills alongside a talented team of professionals? Look no further than blithequark, one of the fastest-growing cybersecurity companies in the industry! **About blithequark** blithequark is a leading provider of cybersecurity software trusted by millions of users and thousands of organizations globally. Our mission is to empower individuals and businesses to take control of their online security and protect themselves against password-related breaches. With a strong focus on innovation and customer satisfaction, we're committed to delivering industry-leading solutions that meet the evolving needs of our clients. **Join Our Team** As a Customer Success Manager at blithequark, you'll be part of an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists with experience selling into SME and Enterprise level accounts, and we're passionate about helping companies get the most out of their technology investments. We're looking for a motivated and dedicated individual who shares our passion for customer success and is eager to grow and develop their skills in a dynamic and supportive environment. **Key Responsibilities** As a Customer Success Manager at blithequark, your primary responsibilities will include: * Working with an established client base to grow revenue through existing accounts using our industry-leading solutions * Communicating with Spanish and/or Brazilian Portuguese speaking customers, both written and verbal * Providing strong interactions with customers at the Senior Management level, including support on forming relationships with C-level contacts * Negotiating contract renewals, cross-sells, and upsells with clients * Establishing business and technical goals with clients through Quarterly Business Reviews * Maintaining a structured cadence with named customer accounts, building relationships, presenting Keeper solutions, troubleshooting challenges, managing issues with the broader Keeper team, and closing deals * Advising customers on best practices for securing and protecting their business against password-related breaches * Proactively managing the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Demonstrating knowledge of Customer Success best practices, staying up to date on trends in the industry, and operating as a Customer Success and Cyber Security advisor to your customers * Understanding and navigating account procurement practices to negotiate licensing contracts * Resolving customer issues, alone and through collaboration with other Keeper Security teams, and approaching all situations with curiosity and creativity * Building strong customer relationships by maintaining high levels of engagement, adoption, and communication * Becoming a Keeper Security product expert for your customers and occasionally assisting on Sales or Marketing calls/webinars as a CSM & Keeper expert * Driving customer advocacy in the form of references, referrals, and case studies * Performing data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk * Reliably renewing and expanding customer contracts, meeting and exceeding personal and team quotas * Participating in the evolution of Keeper Security's own Customer Success programs and processes * Contributing towards the development of a strong team environment by upholding high work standards **Requirements** To be successful in this role, you'll need: * 1+ years of experience in Account Management or SaaS Customer Success/Sales roles * Fluency in Spanish or Brazilian Portuguese and English, both verbal and written * Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support * A motivated and problem-solving mindset, with the ability to anticipate challenges before they arise * Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives * Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value * Energetic and self-motivated, with strong communication and interpersonal skills, both written and verbal * Ability to manage multiple priorities while maintaining strict attention to details * Working knowledge of Salesforce.com * Undergraduate degree preferred (BA/BS) * Experience working in IAM industry is a plus **Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Medical, Dental & Vision (Inclusive of domestic partnerships) * Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life * Voluntary Short/Long Term Disability Insurance * 401k (Roth/Traditional) * A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) **Work Environment** As a remote employee, you'll have the flexibility to work from anywhere, with the opportunity to work a hybrid schedule if you live near our global headquarters in Chicago. Our team is supportive and collaborative, with a strong focus on customer satisfaction and success. We're committed to creating a positive and inclusive work environment that encourages growth, learning, and innovation. **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their skills, with opportunities for career advancement and professional development. We believe in investing in our people and providing a supportive environment that encourages creativity, innovation, and collaboration. **How to Apply** If you're a motivated and dedicated Customer Success Manager looking for a new challenge in the fast-paced world of cybersecurity, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job