**Experienced Full Stack Mac Support Specialist - Pacific Time Zone Hours**

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! Commonwealth Financial Network is seeking an experienced Full Stack Mac Support Specialist to join our team, working from the comfort of your own home in the Pacific Time Zone. **About Us** At Commonwealth Financial Network, we're more than just a company - we're a community of like-minded individuals who share a common goal: to empower our advisors and their clients to achieve financial freedom. With over 2,000 independent financial advisors nationwide, we're one of the largest and most respected independent broker-dealers in the industry. Our commitment to excellence, growth, and rewards has earned us 44 Best Place to Work awards, and we're proud to be a leader in the financial services industry. **The Opportunity** As a Full Stack Mac Support Specialist, you'll be the go-to expert for our home office staff, advisors, and their staff, providing technical support and guidance on a wide range of Apple devices and software. You'll work closely with our team to troubleshoot and resolve technical issues, prioritize help requests, and provide exceptional customer service to our users. With a focus on delivering high-quality support, you'll be an integral part of our Technology department, helping to ensure that our users have the tools and resources they need to succeed. **Key Responsibilities** * Provide first-level Apple device and software support to home office staff, advisors, and their staff, on a wide range of issues * Support Mac users in an enterprise environment, helping to acclimate users to Apple products for business use, and providing technical support to advanced users * Prioritize and process help requests to provide technical problem identification and resolution * Troubleshoot and resolve technical issues with macOS, Microsoft Office for Mac, and other Apple software * Provide technical recommendations and support to advisors and their staff regarding any technology they use * Collaborate with our team to develop and implement technical solutions to improve user experience and efficiency **Core Strengths and Skills** * Strong customer service skills, with a focus on delivering exceptional support to our users * Ability to accurately and effectively troubleshoot and solve technical problems and find solutions * Excellent communication skills, including phone etiquette, listening skills, and follow-up skills * Demonstrated knowledge and experience with macOS (10.13 and newer) * Experience with Microsoft Office for Mac 2016/2019/Office 365 functionality and troubleshooting basic connectivity issues * Mobile device support, including iOS and iPadOS, as well as watchOS and tvOS * Knowledge of Active Directory and domain environments * Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners **Additional Skills and Knowledge** * 3+ years' experience supporting MacOS and iOS * Apple Certified Support Professional (ACSP) certification preferred * Apple Certified Mac Technician (ACMT) certification preferred * Knowledge and experience with networking hardware and software, such as firewalls, routers, switches, VoIP, and VPN, a plus * Experience in a tech services or helpdesk role on campus a plus **Why Join Our Team?** At Commonwealth Financial Network, we're committed to creating a work environment that's inclusive, supportive, and rewarding. We believe in investing in our employees, providing opportunities for growth and development, and celebrating our successes together. As a Full Stack Mac Support Specialist, you'll enjoy: * A competitive salary, with a range of $52,000 to $65,000 per year * A comprehensive benefits package, including health, dental, and vision insurance * A 401(k) plan with company match * Tuition reimbursement and education assistance * Flexible work arrangements, including remote work options * Opportunities for professional growth and development, including training and certification programs * A dynamic and supportive team environment, with a focus on collaboration and teamwork **How to Apply** If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Opportunity Employer** Commonwealth Financial Network is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of their background, experience, or perspective. Apply for this job