**Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex**

At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a Product Manager, you'll play a critical role in shaping the future of our member management enterprise platform, ensuring that our customers receive exceptional service and support. **About arenaflex** arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to entertain the world, and we're committed to delivering a seamless and enjoyable experience for our customers. With a wide variety of TV series, films, and games across multiple genres and languages, we're constantly innovating and pushing the boundaries of what's possible. **The Role** We're seeking an experienced Product Manager to lead and manage innovation in our Customer Service organization. As a Product Manager, you'll be responsible for defining strategy, capturing requirements, and prioritizing features to deliver a world-class customer experience. You'll partner with design, engineering, operations, insights, and analytics teams to ensure that our member management platform is scalable, efficient, and effective. **Responsibilities** As a Product Manager at arenaflex, you'll be responsible for: * Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Helping define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate a roadmap. * Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms. * Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly. * Expanding product management responsibility to other tools as business needs present. * Embodying the unique arenaflex culture. **What We're Looking For** To succeed in this role, you'll need: * 5+ years of experience in product management for consumer or internal-facing products. * A deep understanding of Customer Service business and contact center business. * Prior experience working with member management products, whether third-party or in-house build. * Quick learning and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. * Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. **Compensation and Benefits** arenaflex offers a competitive compensation package, including an annual salary, with a range of $160,000 - $390,000. You'll also have the opportunity to choose how much of your compensation you want in salary versus stock options. Our comprehensive benefits package includes: * Health Plans * Mental Health support * 401(k) Retirement Plan with employer match * Stock Option Program * Disability Programs * Health Savings and Flexible Spending Accounts * Family-forming benefits * Life and Serious Injury Benefits * Paid leave of absence programs * Flexible time off for full-time salaried employees **Work Environment and Culture** arenaflex is a unique culture and environment that values diversity, inclusivity, and creativity. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, identity, or experience. As a Product Manager at arenaflex, you'll have the opportunity to work with a talented and diverse team, collaborate on innovative projects, and contribute to the growth and success of our company. **Why Join arenaflex?** * Work on a global product that's used by millions of people around the world. * Collaborate with a talented and diverse team of engineers, designers, and product managers. * Contribute to the growth and success of a leading entertainment company. * Enjoy a comprehensive benefits package and competitive compensation. * Work in a fast-paced and dynamic environment that's always pushing the boundaries of what's possible. **How to Apply** If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this role. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for the position. We can't wait to hear from you! Apply Now! Apply for this job