Experienced Full-Time Customer Service Manager - Leadership Opportunity with blithequark in Philadelphia, USA, $25/Hour

Join the blithequark Family and Take Your Career to New Heights Are you ready to embark on a journey of growth and discovery, both personally and professionally? Look no further than blithequark, where we're committed to helping our team members reach their full potential. As a leader in the aviation industry, we're seeking a talented and driven Customer Service Manager to join our team in Philadelphia, USA. With a competitive salary of $25/hour and a comprehensive benefits package, this is an opportunity you won't want to miss. About blithequark and the Aviation Industry blithequark is a leading player in the aviation industry, with a commitment to providing exceptional customer experiences and a safe, efficient, and reliable operation. Our company culture is built on a foundation of respect, trust, and teamwork, and we're dedicated to fostering a diverse and inclusive work environment. As a Customer Service Manager with blithequark, you'll be part of a team that's passionate about delivering outstanding service and making a positive impact on the lives of our customers. Job Summary We're looking for a seasoned Customer Service Manager to lead our frontline teams and drive operational excellence in our Philadelphia location. As a Customer Service Manager with blithequark, you'll be responsible for ensuring a safe, high-performing operation while delivering an exceptional customer experience. You'll lead, engage, train, and develop our frontline colleagues, and work collaboratively with other departments to achieve shared goals. Key Responsibilities Drive operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and client safety and well-being. Be a safety advocate: Identify and address safety concerns on a case-by-case basis. Establish team and individual objectives that support departmental and organizational targets; Mentor and guide frontline colleagues in skill development, customer care excellence, and company culture behaviors. Establish and promote effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride. Successfully allocate resources and provide suitable support to enable teams to deliver on functional objectives in a safe manner. Guarantee the continuous safety and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety activities. Promote effective communication among departments to engage our team to work together to achieve shared objectives. Ensure knowledge of Joint Collective Bargaining Agreement (JCBA) and guarantee colleagues adhere to corporate policy/strategy. Embody the core values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability). Oversee elevated service issues and be visible to your colleagues when issues arise. Communicate key corporate and local information to frontline leaders in an efficient and effective manner. Capacity to learn and apply association contract rules/regs in everyday interactions with frontline colleagues and local association leaders. Essential Qualifications Bachelor's degree required. 3 years of experience leading others. Knowledge of organizational policies and procedures and functional automation applications. Preferred Qualifications Past airport customer care experience. Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc. USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement). Skills, Licenses, and Certifications Ability to draw out the best performance in the workforce through proactive employee engagement and support for a comprehensive work space. Ability to effectively listen - focusing on what others are saying, taking time to understand the points being made, posing questions as fitting. Decisive ability to reason - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action. Strong problem-solving skills. Ability to work independently as well as collaboratively. Ability to work under demanding operational circumstances. Ability to prioritize and execute with a need for speed and accuracy. Ability to use sound business judgment to resolve issues with internal and external clients. Ability to coordinate station activities and collaborate with multi-functional departments and offices to ensure fundamental requirements are met for a safe, efficient, on-time operation. What We Offer At blithequark, we're committed to providing our team members with a comprehensive benefits package and opportunities for growth and development. Here are just a few of the benefits you can expect: Medical benefits: On day one, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy. Wellness programs: We believe you should be your best self - that's why our wellness programs provide you with the tools, resources, and support you need. 401(k) Program: Available upon hire, and, contingent upon the workgroup, employer contributions to your 401(k) program are available following one year. Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. Why Join blithequark? At blithequark, we're passionate about creating a diverse and inclusive work environment that allows our team members to thrive. Here are just a few reasons why you should consider joining our team: Opportunity to work with a leading player in the aviation industry. Competitive salary and comprehensive benefits package. Opportunities for growth and development. Collaborative and dynamic work environment. Commitment to diversity, equity, and inclusion. How to Apply If you're ready to take your career to new heights and join a team that's passionate about delivering exceptional customer experiences, apply now to become a Customer Service Manager with blithequark. Apply Job! Apply for this job