Experienced Full-Time Remote Customer Service Specialist for Home Service Businesses at blithequark

Welcome to blithequark At blithequark, we are a dedicated and growing team passionate about making a meaningful difference in the lives of people in the trades. Our mission is to support home service businesses, such as HVAC and plumbing companies, by providing remote fractional customer service representatives to handle their daily office tasks. We believe in serving our clients and their employees with genuine care, helping them succeed in their endeavors. This is an exciting time to join our established team at blithequark and grow alongside us as we continue to expand and innovate. About the Role We are seeking an experienced and motivated individual to fill the role of a Full-Time Remote Customer Service Specialist. As a key member of our team, you will be responsible for overseeing daily office operations, providing exceptional customer service, and contributing to the growth and success of our clients. If you are a self-motivated individual with a growth mindset, excellent communication skills, and experience in the service industry, we encourage you to apply for this exciting opportunity. Key Responsibilities Oversee daily office operations, including answering phones, responding to emails, and managing service appointments for our clients in the home service industry. Coordinate and schedule technicians for service calls, installations, and repairs, ensuring efficient dispatch and management of schedules for last-minute changes or emergencies. Serve as the primary point of contact for customer inquiries, appointments, and complaints, providing top-notch customer service and ensuring customer satisfaction. Organize documents, invoices, and client records, maintaining accurate and up-to-date information. Process customer payments and follow up on overdue accounts, ensuring timely and efficient payment processing. Assist in the setup and implementation of ServiceTitan or similar dispatching software, contributing to the streamlining of our operations and improving our services. Contribute to additional tasks and projects to support the growth and development of blithequark, demonstrating your flexibility and commitment to our team. Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: Experience in scheduling or dispatching, preferably in the service industry (plumbing, HVAC, electrical services, etc.). Proficiency in Google Suite and Slack, with experience in cloud-based CRM software (Jobber, HouseCall Pro, SingleOps, etc.) being a plus. Excellent time management, multitasking, and problem-solving skills, with the ability to work in a fast-paced environment. Strong attention to detail and communication skills, with the ability to provide exceptional customer service. Familiarity with industry terminology, processes, and materials is desirable, but not essential. Must pass a background check, as a condition of employment with blithequark. Technical Requirements To perform this role, you will need to have the following technical equipment and specifications: A desktop or laptop with a webcam, speakers, and a second monitor. An operating system that is Windows or Mac-based. A minimum of 8gb RAM, with supportable internet speeds and a router easily accessible from your workspace. Please note that tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are not compatible with our systems. What We Offer At blithequark, we offer a dynamic and supportive work environment, with opportunities for career growth and professional development. As a full-time remote employee, you will enjoy the flexibility of working from home, with a schedule that includes Monday to Friday, 8am to 5pm EST. We provide a comprehensive compensation package, including a competitive salary, benefits, and perks, to ensure that our employees are rewarded for their hard work and dedication. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer training and development programs, designed to enhance your skills and knowledge, and provide opportunities for career advancement. Our goal is to help you achieve your career aspirations, while contributing to the success of our team. Company Culture At blithequark, we pride ourselves on our company culture, which is built on the values of teamwork, innovation, and customer satisfaction. We believe in creating a positive and inclusive work environment, where our employees feel valued, respected, and supported. We encourage open communication, collaboration, and creativity, and recognize and reward our employees for their contributions to our team. How to Apply If you are a motivated and experienced customer service professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at blithequark. Please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to the success of our team. Please note that due to the high volume of applications, we may not be able to respond to every candidate. We appreciate your patience and understanding, and will contact you if we require any additional information or would like to schedule an interview. Conclusion Thank you for considering this exciting opportunity to join our team at blithequark as a Full-Time Remote Customer Service Specialist. We are confident that our dynamic and supportive work environment, combined with our commitment to career growth and development, make us an employer of choice. If you are a motivated and experienced customer service professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this role and take the first step towards an exciting and rewarding career with blithequark. Apply for this job