**Experienced Global Customer Solutions Specialist - Remote Opportunity**

At arenaflex, we're on a mission to revolutionize the way we connect people and unite the world. As a global company with a presence in hundreds of locations around the world, we're committed to creating a truly diverse and inclusive workforce that reflects the communities we serve. We're growing rapidly, and we're looking for talented individuals like you to join our team and help us achieve our vision. As an Experienced Global Customer Solutions Specialist at arenaflex, you'll play a critical role in ensuring that our customers receive exceptional service and support. You'll be part of a dynamic team that's passionate about delivering world-class customer experiences, and you'll have the opportunity to work with stakeholders across the organization to drive business results. **Key Responsibilities:** * Research and partner with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to * Ensure cases are properly documented, represented, and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of arenaflex * Conduct root cause analysis as determined through a thorough investigation, and communicate suggestions to address failures * Work closely with other organizations to establish customer experience history for escalated incidents * Provide leadership updates and executive-level communications to advise of incident handling and resolution * Proactively identify opportunities to improve customer resolution * Provide SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups **What You'll Need to Succeed:** * Minimum two years operational/contact center experience * Superior written communication skills; strong verbal skills * Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers * Ability to maintain confidentiality * Ability to work independently and collaboratively in a team environment * Demonstrated problem-solving ability, initiative, and superior decision-making skills * Excellent verbal and written communication skills, including the ability to translate customer interaction at the executive level * Ease in working in a fast-paced, dynamic, and deadline-driven environment * Proven analytical skills and superior attention to detail * Ability to prioritize work and effectively manage time * Ability to effectively work with employees at all levels of the organization * Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint) * Must be legally authorized to work in the United States for any employer without sponsorship * Reliable, punctual attendance is an essential function of the position * Experience with highly complex cases and customer service escalations **What Will Help You Stand Out:** * BA in English, Journalism, or related field * Foreign language skills * EZR/SHARES proficiency * Strong subject matter expertise/working knowledge of arenaflex's policies, procedures, and initiatives * Airline industry experience **Why Join arenaflex?** * Competitive compensation package, including a salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills * Bonus eligible * Comprehensive benefits package, including medical, dental, vision, life, accident, and disability insurance, parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges * Opportunity to work with a diverse and inclusive team that values creativity, innovation, and collaboration * Professional development opportunities, including training, mentorship, and career growth * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance and contributions to the team **What We Offer:** * A dynamic and supportive work environment that encourages creativity, innovation, and collaboration * Opportunities for professional growth and development, including training, mentorship, and career advancement * A comprehensive benefits package that includes medical, dental, vision, life, accident, and disability insurance, parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges * A competitive compensation package, including a salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills * Bonus eligible * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance and contributions to the team **How to Apply:** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience, skills, and achievements. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation. **Apply Now:** Apply Job! For more such jobs, please click here! Apply for this job