**Experienced Health Plan Customer Service Representative – Remote Oregon Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a Health Plan Customer Service Representative in our Remote Oregon location. **About blithequark** At blithequark, we're dedicated to revolutionizing the way healthcare is delivered by empowering our clients to provide high-quality, accessible, and affordable care to their members. We're a team of passionate professionals who share a common goal: to make a positive difference in the lives of our clients and their customers. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. **Job Summary** As a Health Plan Customer Service Representative with blithequark, you'll play a critical role in ensuring that our clients' customers receive exceptional service and support. Your primary responsibilities will include: * Answering customer calls, responding to inquiries, and resolving issues in a timely and professional manner * Providing accurate and up-to-date information about our clients' health plans, services, and benefits * Addressing customer concerns and complaints in a empathetic and solution-focused manner * Collaborating with internal stakeholders to resolve complex issues and improve customer satisfaction * Making outbound calls to provide sales support and follow up on customer inquiries * Providing technical support and troubleshooting assistance over the phone **Key Responsibilities** * Respond to customer calls, emails, and chats in a timely and professional manner * Provide accurate and up-to-date information about our clients' health plans, services, and benefits * Resolve customer complaints and concerns in a empathetic and solution-focused manner * Collaborate with internal stakeholders to resolve complex issues and improve customer satisfaction * Make outbound calls to provide sales support and follow up on customer inquiries * Provide technical support and troubleshooting assistance over the phone * Meet or exceed customer satisfaction targets and quality metrics * Stay up-to-date on product knowledge, industry trends, and regulatory requirements **Essential Qualifications** * 1-2 years of experience in customer service, call center, or healthcare industry * High school diploma or equivalent required; associate's or bachelor's degree preferred * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and technical skills, with ability to learn new systems and software quickly * Proficiency in Microsoft Office and customer relationship management (CRM) software * Ability to work independently and as part of a team **Preferred Qualifications** * Experience working in a healthcare or insurance industry * Certification in customer service, sales, or healthcare industry * Bilingual or multilingual skills * Experience working in a remote or virtual environment * Familiarity with healthcare industry regulations and compliance requirements **Skills and Competencies** * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and technical skills, with ability to learn new systems and software quickly * Proficiency in Microsoft Office and customer relationship management (CRM) software * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with ability to resolve customer complaints and concerns **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Online courses and webinars * Mentorship programs * Leadership development opportunities * Career advancement opportunities **Work Environment and Company Culture** Our Remote Oregon location offers a dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction. Our team is passionate about delivering exceptional service and making a positive impact in the healthcare industry. We're committed to creating a workplace culture that's inclusive, diverse, and respectful. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity with blithequark. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job