**Experienced Hybrid Customer Service Consultant – Remote and On-Site Opportunities at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Hybrid Customer Service Consultant, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels, including telephone, email, e-care, correspondence, TTY, and online chat. If you're passionate about customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and evolving work environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced world. Our company culture is built on the principles of continuous improvement, customer satisfaction, and flexibility, which enables us to stay ahead of the curve and meet the ever-changing demands of our customers and the market. We're committed to fostering a collaborative and inclusive work environment that encourages growth, learning, and innovation. **Job Summary** As a Hybrid Customer Service Consultant, you'll work in our Evansville, IN location, reporting to our 5101 Vogel Rd office, and spend 3-4 days a week on-site and 1-2 days a week working remotely from home. In this multifaceted role, you'll utilize various tools and systems to engage with customers, resolve their inquiries, and provide effective solutions that meet their evolving needs. Your success will depend on your in-depth knowledge of arenaflex's products and services, as well as your ability to communicate effectively, troubleshoot, and resolve customer issues. **Key Responsibilities** * Handle telephone and virtual customer contacts, utilizing various channels to engage with customers and provide timely support * Assist with inquiries received via email, e-care, correspondence, TTY, and online chat, ensuring that customers receive prompt and effective resolutions * Troubleshoot and resolve customer impacting issues, using your problem-solving skills to identify root causes and implement solutions * Engage third-party vendors and suppliers as needed to resolve customer issues and improve the overall customer experience * Remain proficient in billing, rate plans, and feature matters, ensuring that you have a deep understanding of arenaflex's products and services * Identify, track, and trend issues for root cause elimination, contributing to the continuous improvement of our customer service processes **Essential Qualifications** * At least one year of customer service experience, preferably in a call center environment * Advanced typing/keyboarding skills, with the ability to type at least 40 words per minute * Proficient in troubleshooting and resolving customer issues, with a strong focus on problem-solving and critical thinking * Strong communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues * Ability to work in an evolving environment, with flexibility to adapt to changing priorities and deadlines **Preferred Qualifications** * Call center experience, with a proven track record of delivering exceptional customer service * Experience with various customer service software and systems, including CRM platforms and helpdesk tools * Knowledge of arenaflex's products and services, with a strong understanding of our offerings and features * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM) **Career Growth and Development Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Hybrid Customer Service Consultant, you'll have access to paid training and resources that will help you develop your skills and knowledge in customer service, sales, and leadership. You'll also have the opportunity to work with a variety of customers and products, gaining a deep understanding of our business and the industry. **Work Environment and Company Culture** Our Evansville, IN location offers a dynamic and evolving work environment that's focused on continuous improvement and customer satisfaction. We value flexibility and adaptability in our employees, recognizing that our customers and the market are constantly changing. Our company culture is built on the principles of collaboration, inclusivity, and innovation, which enables us to stay ahead of the curve and meet the ever-changing demands of our customers and the market. **Compensation and Benefits** As a Hybrid Customer Service Consultant, you'll receive a competitive compensation package, including: * A starting hourly rate of $19.61 * A $2,500 sign-on bonus, paid out in three installments: $500 after 30 days, $1,000 after 6 months, and $1,000 after 1 year * Medical/dental coverage, including vision and life insurance * 401(k) plan with company match * Tuition reimbursement, to help you pursue your education and career goals * Paid time off, including vacation, sick leave, and holidays * 50% employee discount on eligible arenaflex wireless plans, wireless accessories, Internet, and phone services **Why Work in Evansville, IN?** Evansville offers a friendly community atmosphere with a cost of living that's lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents. **How to Apply** If you're passionate about customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and evolving work environment, we want to hear from you! Apply today to become a Hybrid Customer Service Consultant at arenaflex and join our team of dedicated professionals who are committed to delivering exceptional customer experiences. Apply Now! Apply for this job