**Experienced IT Site Director – Dallas, TX – Arenaflex Remote Jobs**

Are you a highly motivated and independent IT professional with a passion for delivering exceptional client support in a fast-paced environment? Do you have a strong background in computer systems, network administration, and RF unit technologies? If so, we invite you to join Arenaflex as an IT Site Director in our Dallas, TX location. As an IT Site Director at Arenaflex, you will be responsible for managing the day-to-day operations of the IT department, investigating complex application, equipment, and network issues, and providing top-notch support to our clients. You will work closely with local and remote IT Site Support Specialists, employees, and management to deliver high-quality solutions to IT issues quickly. This role offers a unique opportunity to learn and work with a variety of hardware and software systems, including workstations, PCs, RF unit technology, network, Windows software, and more. **About Arenaflex** Arenaflex is a leading online retailer of pet items, offering a wide range of products, including food, toys, grooming supplies, and medications. Founded in 2011 by Ryan Cohen and Michael Day, Arenaflex has grown to become one of the largest online business platforms specializing in pet care. With a strong focus on customer satisfaction and support, Arenaflex is committed to providing an exceptional shopping experience for pet owners. **Key Responsibilities:** * Manage the day-to-day operations of the IT department, including network design and troubleshooting, project management, leadership of local IT Support Specialists, data cabling, and system administration in various software and hardware conditions. * Investigate complex application, equipment, and network issues, and provide top-notch support to clients. * Work closely with local and remote IT Site Support Specialists, employees, and management to deliver high-quality solutions to IT issues quickly. * Collaborate with the organization's leaders to identify, suggest, develop, and implement cost-effective technology solutions to support our rapid growth. * Adjust the IT process and guide for the Satisfaction Community to meet the requirements set by the local Operations team. * Participate in an on-call support rotation and be available to come in for emergency situations. **Requirements:** * Bachelor's degree in Computer Science or an IT-related field. * 4 years of experience providing technical support in a Satisfaction Community environment. * MS certifications such as MCSE, MCSA, and MCITP. * Broad knowledge of Motorola/Zebra RF Units, including the Moto MC9190, VC6090, and WT41N0. * Skills in areas of IT, including Microsoft Networking, Mobile Device Management, RF Technologies. * Advanced problem-solving skills in a multi-client, high-pressure environment. * Broad knowledge of networking concepts, including DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications. * Experience with data cabling and PC maintenance. * Proven track record of leading IT Support teams. * Demonstrated skills in PC repair, troubleshooting, deployment, and disposal. * Excellent written and verbal communication skills in English (face-to-face and via phone/radio) with peers, management, employees, and vendors. * Experience managing vendor contracts, relationships, and service outages. * Ability to stand/walk for 10-12 hours per day. * Willingness to work flexible shifts, including evenings, weekends, and holidays. * Participation in an on-call support rotation and availability to come in for emergency situations. * Experience working in a SLA-driven environment. * Experience supporting PCs in a Windows Active Directory environment. * Cisco CCNA certification. * Working knowledge of SOTI MobiControl device management. * Ability to manage high-priority projects. * Demonstrated ability to work effectively with minimal supervision. * Ability to travel up to 25%. * Ability to lift up to 50 pounds with reasonable accommodation. **Benefits:** As an IT Site Director at Arenaflex, you will enjoy a competitive salary of $28/hour, plus benefits and perks that include: * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply:** If you are a motivated and experienced IT professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you! Apply Job! Apply for this job