Experienced Japanese Speaking Customer Support Agent and KYC Analyst for Fintech and Payment Industry - Night Shift Opportunity

Introduction to arenaflex arenaflex is a rapidly growing, progressive business that offers its employees unparalleled career development opportunities in a fast-paced, collegial working environment. As a leader in the industry, we specialize in providing innovative solutions that cater to the unique needs of our clients. Our team is dedicated to delivering excellence in every aspect of our work, and we are now seeking a talented Customer Support Agent and KYC Analyst to join our award-winning client in the Fintech and Payment Industry. About the Role We are looking for a highly skilled and motivated individual to fill the position of Customer Support Agent and KYC Analyst for Night Shift (12:00 AM to 09:00 AM). As a key member of our team, you will be responsible for providing exceptional customer support, ensuring compliance with regulatory requirements, and conducting thorough due diligence checks on new and existing customers. This is a unique opportunity to work with a dynamic team and contribute to the success of our company. Main Responsibilities Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support. Maintain detailed records of customer interactions, inquiries, comments, and complaints. Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack. Review and analyze customer information to ensure compliance with regulatory requirements and company policies. Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations. Required Qualifications To be successful in this role, you will need to possess the following skills and qualifications: Fluent proficiency in Japanese Strong problem-solving skills with the ability to provide reasonable solutions to customers. Prior experience in customer-oriented or KYC roles is preferred but not essential. Excellent written and verbal communication skills in English. Strong customer service skills, including empathy, patience, and problem-solving abilities. Familiarity with customer service software and tools. Ability to work independently and as part of a team in a fast-paced environment. Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays, to support customers in the Japanese time zone fully remotely. Preferred Qualifications While not essential, the following qualifications are preferred: High school diploma or equivalent; college degree preferred. Relevant experience in customer service, preferably in a global support environment. Excellent communication and interpersonal skills. What We Offer At arenaflex, we are committed to providing our employees with a supportive and dynamic work environment that fosters growth and development. As a member of our team, you can expect: Competitive salary: £27,400.00 per year Opportunities for career advancement and professional growth A collaborative and inclusive work environment Flexible working hours and remote work options Access to cutting-edge technology and tools Comprehensive training and development programs Career Growth Opportunities At arenaflex, we are dedicated to helping our employees achieve their career goals. As a Customer Support Agent and KYC Analyst, you will have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. With our comprehensive training and development programs, you will be able to advance your career and take on new challenges. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and inclusive company culture. Our team is passionate about delivering exceptional customer support, and we are committed to creating a work environment that is supportive, collaborative, and fun. As a member of our team, you can expect: A dynamic and fast-paced work environment A supportive and inclusive team culture Opportunities for socialization and team-building A commitment to work-life balance Compensation, Perks, and Benefits At arenaflex, we offer a competitive salary and a range of perks and benefits to our employees. These include: Competitive salary: £27,400.00 per year Opportunities for bonuses and incentives Comprehensive health and wellness programs Flexible working hours and remote work options Access to cutting-edge technology and tools Conclusion If you are a motivated and skilled individual who is passionate about providing exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply for this exciting opportunity. As a Customer Support Agent and KYC Analyst at arenaflex, you will have the chance to develop your skills, advance your career, and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply for this job